Combodo iTop vs. IBM Tivoli Change and Configuration Management Database

Combodo iTop

IBM Tivoli Change and Configuration Management Database

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Combodo iTop	Score 9.7 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per month
IBM Tivoli CCMDB	Score 8.4 out of 10	N/A	IBM's Tivoli Change and Configuration Management Database is as the name would suggest a configuration management database.	N/A

Pricing

Combodo iTop

IBM Tivoli Change and Configuration Management Database

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Combodo iTop	IBM Tivoli CCMDB
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Combodo iTop	IBM Tivoli Change and Configuration Management Database
Top Pros	Pro Open source Pro Asset tracking Pro Skills required	Pro Asset tracking Pro Data visualization Pro Network discovery
Top Cons	Minus Schedule management Minus Visualize data Minus Add value	Minus Workflow automation Minus Installation and configuration Minus Data replication

Features

Combodo iTop

IBM Tivoli Change and Configuration Management Database

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Combodo iTop 9.7 3 Ratings 18% above category average	IBM Tivoli Change and Configuration Management Database - Ratings
Organize and prioritize service tickets	9.73 Ratings	00 Ratings
Expert directory	9.73 Ratings	00 Ratings
Service restoration	9.73 Ratings	00 Ratings
Self-service tools	9.73 Ratings	00 Ratings
Subscription-based notifications	9.73 Ratings	00 Ratings
ITSM collaboration and documentation	9.73 Ratings	00 Ratings
ITSM reports and dashboards	9.73 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Combodo iTop 9.3 3 Ratings 13% above category average	IBM Tivoli Change and Configuration Management Database - Ratings
Configuration mangement	9.43 Ratings	00 Ratings
Asset management dashboard	9.03 Ratings	00 Ratings
Policy and contract enforcement	9.43 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Combodo iTop 10.0 3 Ratings 18% above category average	IBM Tivoli Change and Configuration Management Database - Ratings
Change requests repository	10.03 Ratings	00 Ratings
Change calendar	10.03 Ratings	00 Ratings
Service-level management	10.03 Ratings	00 Ratings

Best Alternatives
	Combodo iTop	IBM Tivoli Change and Configuration Management Database
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	No answers on this topic
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Freshservice Score 8.7 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 8.9 out of 10	Freshservice Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Combodo iTop	IBM Tivoli Change and Configuration Management Database
Likelihood to Recommend	9.7 (3 ratings)	8.5 (6 ratings)

User Testimonials
	Combodo iTop	IBM Tivoli Change and Configuration Management Database
Likelihood to Recommend	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review	IBM Super efficient to automate the discovery of databases. Reliability and efficiency with asset tracking. Great with data replication. Excellent with database monitoring. Incentivized Sachin Gupta Data Officer Read full review
Pros	Combodo Open source Issue Tracking Integrations Incentivized Verified User Anonymous Read full review	IBM Problem management. Incident management. Change management. Configuration management. Incentivized Divit Gatik Senior Accountant Read full review
Cons	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review	IBM Very old Poor documentation A very poor and confusing website that hosts the software, downloads, and instructions Costly since needed for DOORS which is expensive Incentivized Verified User Anonymous Read full review
Alternatives Considered	Combodo It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking. Incentivized adam grant Software Developer Read full review	IBM Magnificent with its electrifying features with tuning, monitoring, and repair of the database. Terrific with tracking IT assets. Great for its power to secure and encrypt databases. Reliable with the discovery of networks. Incentivized Erick James Budget Accountant Read full review
Return on Investment	Combodo We have been able to immediately see better handling of change Requests We are able to see incidents more clearly Integrations with existing stack brought quicker time to production Incentivized Verified User Anonymous Read full review	IBM Sensor-based discovery to help retrieve as much data about the application as possible. Sensors work in conjunction with existing legacy agents thus more productivity. Data federation to achieve fast, highly available, and integrated access to related information. Data importation with IDML. Incentivized Divit Gatik Senior Accountant Read full review
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