Comm100 vs. Jira Service Management
Comm100 vs. Jira Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Comm100 | N/A | Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – from within one integrated platform. Boasting more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such… | $31 per month per user | |
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Comm100 | Jira Service Management | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Comm100 | Jira Service Management | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Comm100 | Jira Service Management | |
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Likelihood to Recommend | 8.2 (2 ratings) | 5.8 (76 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 10.0 (1 ratings) |
Usability | 9.1 (2 ratings) | 9.6 (2 ratings) |
Support Rating | 7.3 (1 ratings) | 9.1 (25 ratings) |
Comm100 | Jira Service Management | |
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Likelihood to Recommend | Comm100 | Atlassian |
Pros | Comm100 | Atlassian |
Cons | Comm100 | Atlassian |
Usability | Comm100 | Atlassian |
Support Rating | Comm100 | Atlassian |
Alternatives Considered | Comm100 | Atlassian |
Return on Investment | Comm100 | Atlassian |
ScreenShots | Comm100 Screenshots | Jira Service Management Screenshots |