What users are saying about
15 Ratings
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Score 8.9 out of 100
24 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Really Simple Systems

[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.Also, easy porting of contact and phone information to tasks.
Carlos Lemos | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Really Simple Systems
7.6
Customer data management / contact management
Contactually, by Compass
9.8
Really Simple Systems
8.1
Workflow management
Contactually, by Compass
9.5
Really Simple Systems
10.0
Territory management
Contactually, by Compass
8.9
Really Simple Systems
Opportunity management
Contactually, by Compass
9.4
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Really Simple Systems
5.1
Contract management
Contactually, by Compass
6.0
Really Simple Systems
Quote & order management
Contactually, by Compass
6.0
Really Simple Systems
Interaction tracking
Contactually, by Compass
9.8
Really Simple Systems
7.3
Channel / partner relationship management
Contactually, by Compass
9.8
Really Simple Systems

Customer Service & Support

Contactually, by Compass
9.1
Really Simple Systems
8.4
Case management
Contactually, by Compass
9.7
Really Simple Systems
8.3
Call center management
Contactually, by Compass
8.0
Really Simple Systems
Help desk management
Contactually, by Compass
9.7
Really Simple Systems
8.5

Marketing Automation

Contactually, by Compass
9.7
Really Simple Systems
6.7
Lead management
Contactually, by Compass
9.8
Really Simple Systems
6.8
Email marketing
Contactually, by Compass
9.5
Really Simple Systems
6.7

CRM Project Management

Contactually, by Compass
6.3
Really Simple Systems
7.6
Task management
Contactually, by Compass
7.0
Really Simple Systems
8.1
Billing and invoicing management
Contactually, by Compass
5.0
Really Simple Systems
Reporting
Contactually, by Compass
7.0
Really Simple Systems
7.1

CRM Reporting & Analytics

Contactually, by Compass
7.0
Really Simple Systems
7.7
Forecasting
Contactually, by Compass
7.0
Really Simple Systems
7.3
Pipeline visualization
Contactually, by Compass
7.0
Really Simple Systems
8.0
Customizable reports
Contactually, by Compass
7.0
Really Simple Systems
7.9

Customization

Contactually, by Compass
7.0
Really Simple Systems
8.2
Custom fields
Contactually, by Compass
7.0
Really Simple Systems
8.3
Custom objects
Contactually, by Compass
7.0
Really Simple Systems
8.5
Scripting environment
Contactually, by Compass
7.0
Really Simple Systems
API for custom integration
Contactually, by Compass
7.0
Really Simple Systems
7.6

Security

Contactually, by Compass
7.5
Really Simple Systems
7.9
Single sign-on capability
Contactually, by Compass
9.0
Really Simple Systems
Role-based user permissions
Contactually, by Compass
6.0
Really Simple Systems
7.9

Social CRM

Contactually, by Compass
8.4
Really Simple Systems
Social data
Contactually, by Compass
9.8
Really Simple Systems
Social engagement
Contactually, by Compass
7.0
Really Simple Systems

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Really Simple Systems
Marketing automation
Contactually, by Compass
9.8
Really Simple Systems

Platform

Contactually, by Compass
9.4
Really Simple Systems
7.6
Mobile access
Contactually, by Compass
9.4
Really Simple Systems
7.6

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Really Simple Systems

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
Niki Dealey | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Really Simple Systems

RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

Contactually, by Compass

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactually, by Compass Editions & Modules

Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Really Simple Systems Editions & Modules

Edition
Starter$151
Professional$332
Enterprise$503
Free CRM$04
  1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
  2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
  3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
  4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Really Simple Systems
8.0

Likelihood to Renew

Contactually, by Compass
1.0
Really Simple Systems

Usability

Contactually, by Compass
7.0
Really Simple Systems

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