<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
663 Ratings

Concur Travel and Expense

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
663 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur is great for a company or department that has many employees who get reimbursed for expenses. It is robust, with reporting functionality, an app, and the ability to book flights and hotels. I think for a bigger company it's excellent but for a smaller company with fewer employees, a simpler option should do just fine.
Liliya Carlage | TrustRadius Reviewer

FinancialForce Accounting

For accounting systems, users and/or evaluators often want to see some type of matrix or "heads up" comparisons of specific features and functionality of a system in key areas such as:1) General Ledger2) Order to Cash cycle3) Purchase to Pay cycle4) Cash management5) Inventory and/or Cost Accounting (Projects/Jobs, etc)6) Revenue Recognition7) Fixed Assets management8) Budgets9) Tax10) Reports and AnalysisIt would be great if this kind of matrix existed to be filled in by reviewers so that others could benefit from their perspectives about the applications and how they address or handle the specific features/functionality.With respect to FinancialForce, the company has found that nearly all the key features it needed were available from the application.
Lynne Taylor | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.0
FinancialForce Accounting
Mobile Application
Concur Travel and Expense
8.1
FinancialForce Accounting
Integrations
Concur Travel and Expense
7.6
FinancialForce Accounting
Expense Management Security
Concur Travel and Expense
7.9
FinancialForce Accounting
Expense Management Compliance
Concur Travel and Expense
8.2
FinancialForce Accounting

Payroll Management

Concur Travel and Expense
FinancialForce Accounting
8.4
Pay calculation
Concur Travel and Expense
FinancialForce Accounting
8.5
Benefit plan administration
Concur Travel and Expense
FinancialForce Accounting
8.0
Direct deposit files
Concur Travel and Expense
FinancialForce Accounting
9.0
Salary revision and increment management
Concur Travel and Expense
FinancialForce Accounting
8.5
Reimbursement management
Concur Travel and Expense
FinancialForce Accounting
8.0

Customization

Concur Travel and Expense
FinancialForce Accounting
8.0
API for custom integration
Concur Travel and Expense
FinancialForce Accounting
8.0
Plug-ins
Concur Travel and Expense
FinancialForce Accounting
8.0

Security

Concur Travel and Expense
FinancialForce Accounting
9.1
Single sign-on capability
Concur Travel and Expense
FinancialForce Accounting
9.6
Role-based user permissions
Concur Travel and Expense
FinancialForce Accounting
8.7

Reporting & Analytics

Concur Travel and Expense
FinancialForce Accounting
7.4
Dashboards
Concur Travel and Expense
FinancialForce Accounting
7.8
Standard reports
Concur Travel and Expense
FinancialForce Accounting
6.5
Custom reports
Concur Travel and Expense
FinancialForce Accounting
7.9

General Ledger and Configurable Accounting

Concur Travel and Expense
FinancialForce Accounting
7.8
Accounts payable
Concur Travel and Expense
FinancialForce Accounting
8.3
Accounts receivable
Concur Travel and Expense
FinancialForce Accounting
7.0
Cash management
Concur Travel and Expense
FinancialForce Accounting
7.7
Bank reconciliation
Concur Travel and Expense
FinancialForce Accounting
8.2
Expense management
Concur Travel and Expense
FinancialForce Accounting
9.0
Time tracking
Concur Travel and Expense
FinancialForce Accounting
7.0
Fixed asset management
Concur Travel and Expense
FinancialForce Accounting
7.6
Multi-currency support
Concur Travel and Expense
FinancialForce Accounting
10.0
Multi-division support
Concur Travel and Expense
FinancialForce Accounting
6.0
Regulations compliance
Concur Travel and Expense
FinancialForce Accounting
8.5
Electronic tax filing
Concur Travel and Expense
FinancialForce Accounting
9.0
Self-service portal
Concur Travel and Expense
FinancialForce Accounting
8.8
Global Financial Support
Concur Travel and Expense
FinancialForce Accounting
7.4
Primary and Secondary Ledgers
Concur Travel and Expense
FinancialForce Accounting
7.0
Intercompany Accounting
Concur Travel and Expense
FinancialForce Accounting
6.7
Journals and Reconciliations
Concur Travel and Expense
FinancialForce Accounting
6.9
Enterprise Accounting
Concur Travel and Expense
FinancialForce Accounting
7.3
Configurable Accounting
Concur Travel and Expense
FinancialForce Accounting
7.2
Centralized Rules Framework
Concur Travel and Expense
FinancialForce Accounting
8.4
Standardized Processes
Concur Travel and Expense
FinancialForce Accounting
8.0

Inventory Management

Concur Travel and Expense
FinancialForce Accounting
10.0
Inventory tracking
Concur Travel and Expense
FinancialForce Accounting
10.0
Automatic reordering
Concur Travel and Expense
FinancialForce Accounting
10.0
Location management
Concur Travel and Expense
FinancialForce Accounting
10.0
Manufacturing module
Concur Travel and Expense
FinancialForce Accounting
10.0

Order Management

Concur Travel and Expense
FinancialForce Accounting
8.1
Pricing
Concur Travel and Expense
FinancialForce Accounting
8.0
Order entry
Concur Travel and Expense
FinancialForce Accounting
8.0
Credit card processing
Concur Travel and Expense
FinancialForce Accounting
8.5
Cost of goods sold
Concur Travel and Expense
FinancialForce Accounting
8.0

Pros

Concur Travel and Expense

  • Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
  • Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
  • Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.
Clara Gray | TrustRadius Reviewer

FinancialForce Accounting

  • User interface is more modern and user-friendly than other software
  • Dashboards allow for good visual interpretation
  • Reports are able to be customized to better fit users' needs
Anonymous | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The 30-character limit for descriptions can be tough.
  • Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
  • General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.
Erika Ruch | TrustRadius Reviewer

FinancialForce Accounting

  • Since SalesForce was not made with accounting in mind, building FinancialForce as a module on top of SalesForce gives problems because the overarching architect of SalesForce cannot facilitate all the accounting requirements.
  • The FinancialForce integration team was not very good, and did not help us set up our FinancialForce very well. Their customer support is also lacking and takes a long time to respond and troubleshoot our problems.
  • FinancialForce doesn't actually build financial statement reports. We were only able to run a trial balance, and we had to build the statements ourselves in Excel.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 23 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.
Lynne Taylor | TrustRadius Reviewer

Usability

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 55 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.
Lynne Taylor | TrustRadius Reviewer

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards
Lynne Taylor | TrustRadius Reviewer

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 9.0
Based on 1 answer
If Visualforce pages are enabled, they sometimes slow down the load time.
Lynne Taylor | TrustRadius Reviewer

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.4
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.
Lynne Taylor | TrustRadius Reviewer

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.
Lynne Taylor | TrustRadius Reviewer

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.9
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.
Lynne Taylor | TrustRadius Reviewer

Alternatives Considered

Concur Travel and Expense

We used PeopleSoft for travel previously. It was great, easy to use, could crank out an expense report in about 10 minutes. It was easier than Concur Travel and Expense to deduct anything that wasn't eligible for reimbursement, ex: room service, personal flights. Could still see expense reports fairly easy. PeopleSoft's travel library portion isn't as optimal as Concur's.
Moriah Crane | TrustRadius Reviewer

FinancialForce Accounting

Compared to other accounting software FinancialForce Accounting has its good and bad aspects but overall it is a good option. Reporting directly from FinancialForce Accounting can be difficult to do, but standard accounting tasks are straightforward and not time-consuming to complete in FinacialForce Accounting. In addition, it has a few very useful tools and capabilities, such as the multi-currency multi-location capabilities, that are difficult to match
Anonymous | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 36 answers
It can grow easily with a business, handling plenty of volume. However, the UI inefficiencies add up. The pricing can work for or against a business, as it’s based on volume. If you can discipline your employees to group their expenses perhaps on a monthly basis, you can keep the cost down a bit
Joshua Henke | TrustRadius Reviewer

FinancialForce Accounting

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
  • We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
  • Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
  • Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.
Jill Liegghio | TrustRadius Reviewer

FinancialForce Accounting

  • Beneficial to easily be able to track impact of fluctuating currencies.
  • Integration with Salesforce.com reduced/elimintated manual entry which saves various colleagues time.
  • Increased visibility over the entire sales cycle because of the integration between Salesforce.com & FinancialForce Accounting.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FinancialForce Accounting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.3
FinancialForce Accounting
7.8

Likelihood to Renew

Concur Travel and Expense
9.0
FinancialForce Accounting
10.0

Usability

Concur Travel and Expense
8.0
FinancialForce Accounting
10.0

Reliability and Availability

Concur Travel and Expense
9.0
FinancialForce Accounting
10.0

Performance

Concur Travel and Expense
9.0
FinancialForce Accounting
9.0

Support Rating

Concur Travel and Expense
7.4
FinancialForce Accounting
10.0

In-Person Training

Concur Travel and Expense
8.0
FinancialForce Accounting

Online Training

Concur Travel and Expense
6.0
FinancialForce Accounting
10.0

Implementation Rating

Concur Travel and Expense
6.9
FinancialForce Accounting
10.0

Scalability

Concur Travel and Expense
8.3
FinancialForce Accounting

Add comparison