What users are saying about
Top Rated
120 Ratings
109 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100
109 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

Ansible

Overall, Red Hat Ansible Automation Platform is very well suited for the use provisioning of application components and software. Configuration and deployments tend to be huge time sinks for the team, so with the implementation of Red Hat Ansible Automation Platform, we have significantly improved the lead time required to provision resources. Once the scripts have been prepared, it is very seamless to use this platform for implementing "infrastructure as code."
Jaren Lim | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
Ansible
Remote monitoring
ConnectWise Automate
9.3
Ansible
Network device monitoring
ConnectWise Automate
7.5
Ansible
Multiple Server Monitoring
ConnectWise Automate
9.4
Ansible
Multi-device monitoring
ConnectWise Automate
9.1
Ansible
Automated alerts and notifications
ConnectWise Automate
9.0
Ansible

Management Tasks

ConnectWise Automate
8.8
Ansible
Patch Management
ConnectWise Automate
8.9
Ansible
Service configuration management
ConnectWise Automate
8.7
Ansible
Software and hardware inventory
ConnectWise Automate
8.9
Ansible
Policy-based automation
ConnectWise Automate
8.6
Ansible

Reporting

ConnectWise Automate
7.6
Ansible
Performance data reports
ConnectWise Automate
8.3
Ansible
Customizable reporting
ConnectWise Automate
8.2
Ansible
Data visualization
ConnectWise Automate
7.5
Ansible
Risk analysis
ConnectWise Automate
6.5
Ansible

Security

ConnectWise Automate
8.3
Ansible
Data backup and recovery
ConnectWise Automate
7.4
Ansible
Antivirus and malware management
ConnectWise Automate
8.6
Ansible
Adinistraor access control
ConnectWise Automate
9.0
Ansible

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

Ansible

  • Agentless. For our implementation, this is the single biggest factor. If we have to touch the machine and install an agent before we can start managing it, that's already too much effort and slows us down.
  • Re-entrant. This is not unique to Ansible, but certainly a huge improvement over custom scripts and such. Because it's such a huge effort to make scripts re-entrant, most of our scripts did not allow an elegant way to recover on failure. Manually cleaning up the half-attempt and re-trying is still too cumbersome, and being able to just re-run Ansible is a great improvement!
  • Infrastructure as code. This is new to Ansible, and there are still a few minor bugs with their AWS modules, but it's been a huge help being able to define our infrastructure in an Ansible playbook, commit it to source control, and use one tool for all our DevOps tasks.
John Grosjean | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

Ansible

  • Ansible Tower is a paid service, which can be annoying at times. But that is understandable, as it requires an additional level of support from the Ansible team to develop.
  • There is a decently large learning curve for someone not familiar with setting up Unix environments. However, there is a very large support community with tons of documentation, so it's not a dealbreaker.
Dylan Cauwels | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Ansible

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Ansible

Ansible 8.0
Based on 1 answer
I would say that a baseline of understanding about how to work with Kubernetes/OpenShift and YAML files is a prerequisite to using Red Hat Ansible Automation Platform. Once those baselines are established, being able to use this platform is much simpler. Red Hat has done a great job in documentation and making Red Hat Ansible Automation Platform something useful for DevOps to quickly get pipelines and configurations up and running quickly.
Jaren Lim | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Ansible

Ansible 8.6
Based on 10 answers
Ansible is very friendly to start with. With just a few configurations, you have full management to your servers. You can configure it and implement it in seconds. You can also set up a cron job to make sure it gets implemented. It suits our need perfectly. Support can be a bit hard.
Anonymous | TrustRadius Reviewer

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

Ansible

Ansible 8.4
Based on 5 answers
There is a lot of good documentation that Ansible and Red Hat provide which should help get someone started with making Ansible useful. But once you get to more complicated scenarios, you will benefit from learning from others. I have not used Red Hat support for work with Ansible, but many of the online resources are helpful.
Chris Saenz | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Ansible

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Ansible

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

Ansible

Ansible is a great product, which we really love as it is compatible running along side and with other DevOps tool. The integration features allows other teams to participate in our shared objective. Ansible is easy to use as many programmers are familiar with Python and RHEL. We selected Ansible because its easy barrier to entry and pricing model for new users with not many nodes to manage. We will continue to develop and on-board teams and monitor the scaling abilities of Ansible.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

Ansible

  • We have been able to deploy solutions to client issues without impacting uptime.
  • Most system administration tasks have been automated so I am now free to work on architectural improvements or customer support.
  • Our customer support has improved thanks to Ansible as it has allowed me more time away from repetitive system activities so I may assist with customer questions and application testing.
James McCoy | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ansible

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
Ansible
8.5

Likelihood to Renew

ConnectWise Automate
8.0
Ansible

Usability

ConnectWise Automate
3.2
Ansible
8.0

Performance

ConnectWise Automate
3.0
Ansible
8.6

Support Rating

ConnectWise Automate
8.0
Ansible
8.4

Online Training

ConnectWise Automate
7.1
Ansible

Implementation Rating

ConnectWise Automate
7.3
Ansible

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