| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ScreenConnect | Score8.4 out of 10 | N/A | ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. | $39 per month |
 Kaseya VSA | Score8.3 out of 10 | N/A | Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts. | N/A |
 TeamViewer | Score8.6 out of 10 | N/A | Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location. | $299 per year |
| ScreenConnect | Kaseya VSA | TeamViewer | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic |
| |||||||||||||||||||||
| Offerings |
| |||||||||||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | Optional | |||||||||||||||||||||
| Additional Details | — | — | — | |||||||||||||||||||||
| More Pricing Information | ||||||||||||||||||||||||
| ScreenConnect | Kaseya VSA | TeamViewer | |
|---|---|---|---|
| Considered Multiple Products | Chose ScreenConnect To be honest it holds it's own against TeamViewer, Teams, Timbuktu, AnyDesk etc, but has nothing that makes it better or worse. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect Interestingly, TeamViewer was unexpectedly difficult for our clients to get downloaded and running. ConnectWise control allows us to just email them a link to click on. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect For cost and management capabilities, I found ScreenConnect to be the best option. Some of the other services offered easier connection opportunities for my clients, but overall, I liked the tools and price point of ScreenConnect. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect I prefer ScreenConnect's ability to self-host. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect ConnectWise Control is far superior just on price alone. Logmein Rescue's pricing is ridiculous in comparison. The ease of use from the end user is similar with both products. However, the technician side of the software is significantly better on the ConnectWise Control … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect Would recommending ScreenConnect over others Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect RDP is fine for what it is, but there's a lot you can't usually do like connect from outside the network without opening up the firewall. As for Kaseya, I can't recall what their remote options were, but they left a lot to be desired. One method was similar to an RDP session and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect Easier connection than ScreenConnect but less flexible in varying connection directions. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect For overall simplicity and use, ConnectWise Control is the best! I've tried all of the other software out there and haven't found anything better! Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Kaseya VSA The way LabTech integrates with ScreenConnect and TeamViewer is just SO much better than Kaseya. I feel like Kaseya is a bit more intuitive though as opposed to LabTech that you should probably get some real training for. Scripting in LabTech is more reliable. I've never had a … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose TeamViewer Apple Remote Desktop requires a VPN connection to the LAN to be useful, but it is still necessary to use it when TeamViewer will not connect. Datto RMM seems very solid, and I like it, though I only have access to it from our MPS. It can often connect when the TV cannot. Screen… Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer I think AnyDesk might be a superior product and I might switch to it, screenconnect however is slower and is only accesible via a web interface Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer TeamViewer stacked up very well. Has most of the same type of features and It also has a free personal version to use. I like all the features and the direction TeamViewer is heading. We picked TeamViewer because of its ease of use and its secure connection. And the many … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer I have partnered with another company from time to time, and he uses it. I am not a big fan based on having to install their app on clients' computers and their lack of features or security. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Because of the ease of use in the UI and the familiarity. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer ConnectWise Control is much easier to use than TeamViewer. It is much easier to set up a "one-off" remote support session and much much much easier to set up a "permanent" remote support connection. ConnectWise also provides a lot more information about the computers … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer We are currently using LogMeIn Rescue now, whereas we were using TeamViewer. Our company changed due to Multi-factor authentication and more secure performance. To tell you the truth, I like all of the remote desktop support assistance apps to help others equally as far as … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Many times while using ConnectWise Control I can't find users laptops, the user has to reboot a few times or restart services which can be a tough task if the user is not very tech savy. TeamViewer's connection using ID and password makes it easy and comfortable to the user to … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I use the above-mentioned options when there is a need for connecting on a lower bandwidth internet or if the budget is stringent. Two more good alternatives I use are: AnyDesk and Ammyy Admin which works great. I wonder why these two software packages are not available in the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is the gold standard. It is relatively easy for the end user to install the application on their PC if they have not already. Pricing is fair however we would like to see more perpetual licensing model come back not year to year, we would use it more organizational … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer I selected TeamViewer over another provider because the cost is still less than most, and it's well known to my clients. It's not as cheap as ConnectWise ScreenConnect, but it's still very good and works well as my back-up remote client for my clients when recovery needs to be … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Frankly, TeamViewer does not stack up against these other options, it competes with them to some degree but is, in my opinion, the least of the four. Where it does excel is in its advanced feature set - in that it has many features available - even though those features are … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is much more responsive than ScreenConnect when we tested them both out. I will say ScreenConnect did have better multiple monitor support but it is harder to get things done because the controlling of the endpoint isn't as responsive. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer LogMeIn Central remains the go-to product for remote desktop. Splashtop is on the same level as TeamViewer. GoToMyPC is more of a temporary, attended remote support application. VNC Connect is very basic, but also stable and feature-rich. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |||
| Would buy again | |||
89% Would buy again 25 Answers | 81% Would buy again 13 Answers | 88% Would buy again 377 Answers | |
| Delivers good value for the price | |||
96% Delivers good value for the price 27 Answers | 88% Delivers good value for the price 14 Answers | 88% Delivers good value for the price 348 Answers | |
| Happy with the feature set | |||
96% Happy with the feature set 27 Answers | 88% Happy with the feature set 14 Answers | 96% Happy with the feature set 411 Answers | |
| Lived up to sales and marketing promises | |||
93% Lived up to sales and marketing promises 14 Answers | 93% Lived up to sales and marketing promises 13 Answers | 91% Lived up to sales and marketing promises 283 Answers | |
| Implementation went as expected | |||
96% Implementation went as expected 22 Answers | 93% Implementation went as expected 14 Answers | 97% Implementation went as expected 351 Answers | |
| ScreenConnect | Kaseya VSA | TeamViewer | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Remote Administration |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Application Performance Management |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Monitoring Tasks |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Management Tasks |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Remote Access |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Security |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Platform & Infrastructure |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ScreenConnect | Kaseya VSA | TeamViewer | |
|---|---|---|---|
| Small Businesses |  N-able Take Control Score7.2 out of 10 |  Panda Systems Management Score7.2 out of 10 |  LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies |  Remote Desktop Manager Score9.6 out of 10 |  N-able N-sight RMM Score7.4 out of 10 |  BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises |  BeyondTrust Privileged Remote Access Score9.1 out of 10 | No answers on this topic | BeyondTrust Remote Support Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
| ScreenConnect | Kaseya VSA | TeamViewer | |
|---|---|---|---|
| Likelihood to Recommend | 8.7 | 8.0 | 8.8 |
| Likelihood to Renew | 10.0 | 10.0 | 8.1 |
| Usability | 8.9 | 8.0 | 9.0 |
| Availability | 10.0 | - | 9.1 |
| Performance | 10.0 | - | 9.1 |
| Support Rating | 8.2 | 5.5 | 9.2 |
| In-Person Training | - | - | 9.1 |
| Online Training | 7.5 | - | 9.1 |
| Implementation Rating | 10.0 | - | 8.7 |
| Configurability | 10.0 | - | 8.4 |
| Ease of integration | - | - | 9.1 |
| Product Scalability | 10.0 | - | 9.1 |
| Vendor post-sale | 10.0 | - | 8.9 |
| Vendor pre-sale | 5.0 | - | 9.1 |
| ScreenConnect | Kaseya VSA | TeamViewer | |
|---|---|---|---|
| Likelihood to Recommend |
|
|
|
| Pros |
|
|
|
| Cons |
|
|
|
| Likelihood to Renew |
|
|
|
| Usability |
|
|
|
| Reliability and Availability |
| No answers on this topic |
|
| Performance |
| No answers on this topic |
|
| Support Rating |
|
|
|
| In-Person Training | No answers on this topic | No answers on this topic |
|
| Online Training |
| No answers on this topic |
|
| Implementation Rating |
| No answers on this topic |
|
| Alternatives Considered |
|
|
|
| Scalability |
| No answers on this topic |
|
| Return on Investment |
|
|
|
| ScreenShots | ScreenConnect Screenshots      | TeamViewer Screenshots    |
