Contactability vs. Gold-Vision

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contactability
Score 7.0 out of 10
N/A
Contactability is a multi-channel marketing platform which automates the lead conversion process.
$149
per month
Gold-Vision
Score 10.0 out of 10
N/A
Gold-Vision CRM is a customer relationship management (CRM) solution built as an integration for Microsoft Outlook.N/A
Pricing
ContactabilityGold-Vision
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ContactabilityGold-Vision
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ContactabilityGold-Vision
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Contactability
6.3
1 Ratings
20% below category average
Gold-Vision
10.0
1 Ratings
26% above category average
Customer data management / contact management6.01 Ratings10.01 Ratings
Workflow management7.01 Ratings10.01 Ratings
Territory management7.01 Ratings00 Ratings
Opportunity management7.01 Ratings10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)6.01 Ratings10.01 Ratings
Contract management5.01 Ratings10.01 Ratings
Quote & order management6.01 Ratings10.01 Ratings
Interaction tracking7.01 Ratings00 Ratings
Channel / partner relationship management6.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Contactability
4.3
1 Ratings
54% below category average
Gold-Vision
-
Ratings
Case management4.01 Ratings00 Ratings
Call center management5.01 Ratings00 Ratings
Help desk management4.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Contactability
6.0
1 Ratings
23% below category average
Gold-Vision
10.0
1 Ratings
28% above category average
Lead management6.01 Ratings00 Ratings
Email marketing6.01 Ratings10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Contactability
6.7
1 Ratings
12% below category average
Gold-Vision
9.5
1 Ratings
23% above category average
Task management6.01 Ratings00 Ratings
Billing and invoicing management7.01 Ratings10.01 Ratings
Reporting7.01 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Contactability
6.3
1 Ratings
19% below category average
Gold-Vision
-
Ratings
Forecasting6.01 Ratings00 Ratings
Pipeline visualization7.01 Ratings00 Ratings
Customizable reports6.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Contactability
7.0
1 Ratings
8% below category average
Gold-Vision
9.5
1 Ratings
23% above category average
Custom fields7.01 Ratings10.01 Ratings
Custom objects8.01 Ratings9.01 Ratings
Scripting environment6.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Contactability
6.5
1 Ratings
25% below category average
Gold-Vision
10.0
1 Ratings
18% above category average
Single sign-on capability7.01 Ratings00 Ratings
Role-based user permissions6.01 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Contactability
7.0
1 Ratings
4% below category average
Gold-Vision
-
Ratings
Social data6.01 Ratings00 Ratings
Social engagement8.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Contactability
7.0
1 Ratings
2% below category average
Gold-Vision
-
Ratings
Marketing automation6.01 Ratings00 Ratings
Compensation management8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Contactability
6.0
1 Ratings
22% below category average
Gold-Vision
-
Ratings
Mobile access6.01 Ratings00 Ratings
Best Alternatives
ContactabilityGold-Vision
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContactabilityGold-Vision
Likelihood to Recommend
7.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
ContactabilityGold-Vision
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
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Gold-Vision
It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.
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Pros
Contactability
  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
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Gold-Vision
  • Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base.
  • It is quick to deploy and most of our customers start using the solutions in less than a week.
  • Very intuitive which makes training our customer easy and causes few support calls.
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Cons
Contactability
  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
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Gold-Vision
  • In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version.
  • Nothing else to complain about, maybe it can be made cheaper?
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Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
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Gold-Vision
Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.
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Return on Investment
Contactability
  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
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Gold-Vision
  • It really filled a gap in the market where small business could not afford expensive CRM solutions.
  • As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on.
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ScreenShots