What users are saying about
1 Rating
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Score 7 out of 100
1 Rating
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Score 10 out of 100

Feature Set Ratings

  • Gold-Vision ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Security

Sales Force Automation

6.3

Contactability

63%
10.0

Gold-Vision

100%
Gold-Vision ranks higher in 6/9 features

Customer data management / contact management

6.0
60%
1 Rating
10.0
100%
1 Rating

Workflow management

7.0
70%
1 Rating
10.0
100%
1 Rating

Territory management

7.0
70%
1 Rating
N/A
0 Ratings

Opportunity management

7.0
70%
1 Rating
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
10.0
100%
1 Rating

Contract management

5.0
50%
1 Rating
10.0
100%
1 Rating

Quote & order management

6.0
60%
1 Rating
10.0
100%
1 Rating

Interaction tracking

7.0
70%
1 Rating
N/A
0 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings

Customer Service & Support

4.3

Contactability

43%

Gold-Vision

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
N/A
0 Ratings

Call center management

5.0
50%
1 Rating
N/A
0 Ratings

Help desk management

4.0
40%
1 Rating
N/A
0 Ratings

Marketing Automation

6.0

Contactability

60%
10.0

Gold-Vision

100%
Contactability ranks higher in 1/2 features

Lead management

6.0
60%
1 Rating
N/A
0 Ratings

Email marketing

6.0
60%
1 Rating
10.0
100%
1 Rating

CRM Project Management

6.7

Contactability

67%
9.5

Gold-Vision

95%
Gold-Vision ranks higher in 2/3 features

Task management

6.0
60%
1 Rating
N/A
0 Ratings

Billing and invoicing management

7.0
70%
1 Rating
10.0
100%
1 Rating

Reporting

7.0
70%
1 Rating
9.0
90%
1 Rating

CRM Reporting & Analytics

6.3

Contactability

63%

Gold-Vision

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
N/A
0 Ratings

Pipeline visualization

7.0
70%
1 Rating
N/A
0 Ratings

Customizable reports

6.0
60%
1 Rating
N/A
0 Ratings

Customization

7.0

Contactability

70%
9.5

Gold-Vision

95%
Gold-Vision ranks higher in 2/3 features

Custom fields

7.0
70%
1 Rating
10.0
100%
1 Rating

Custom objects

8.0
80%
1 Rating
9.0
90%
1 Rating

Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings

Security

6.5

Contactability

65%
10.0

Gold-Vision

100%
Contactability ranks higher in 1/2 features

Single sign-on capability

7.0
70%
1 Rating
N/A
0 Ratings

Role-based user permissions

6.0
60%
1 Rating
10.0
100%
1 Rating

Social CRM

7.0

Contactability

70%

Gold-Vision

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
N/A
0 Ratings

Social engagement

8.0
80%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%

Gold-Vision

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%

Gold-Vision

Feature Set Not Supported
N/A
Contactability ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Gold-Vision is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
10.0

Gold-Vision

100%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Gold-Vision

It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.
Adrian Takacs | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Gold-Vision

  • Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base.
  • It is quick to deploy and most of our customers start using the solutions in less than a week.
  • Very intuitive which makes training our customer easy and causes few support calls.
Adrian Takacs | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Gold-Vision

  • In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version.
  • Nothing else to complain about, maybe it can be made cheaper?
Adrian Takacs | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Gold-Vision

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Gold-Vision

Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.
Adrian Takacs | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Gold-Vision

  • It really filled a gap in the market where small business could not afford expensive CRM solutions.
  • As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on.
Adrian Takacs | TrustRadius Reviewer

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