What users are saying about
1 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Gold-Vision

It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.
Adrian Takacs | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Gold-Vision
10.0
Customer data management / contact management
Contactability
6.0
Gold-Vision
10.0
Workflow management
Contactability
7.0
Gold-Vision
10.0
Territory management
Contactability
7.0
Gold-Vision
Opportunity management
Contactability
7.0
Gold-Vision
10.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Gold-Vision
10.0
Contract management
Contactability
5.0
Gold-Vision
10.0
Quote & order management
Contactability
6.0
Gold-Vision
10.0
Interaction tracking
Contactability
7.0
Gold-Vision
Channel / partner relationship management
Contactability
6.0
Gold-Vision

Customer Service & Support

Contactability
4.3
Gold-Vision
Case management
Contactability
4.0
Gold-Vision
Call center management
Contactability
5.0
Gold-Vision
Help desk management
Contactability
4.0
Gold-Vision

Marketing Automation

Contactability
6.0
Gold-Vision
10.0
Lead management
Contactability
6.0
Gold-Vision
Email marketing
Contactability
6.0
Gold-Vision
10.0

CRM Project Management

Contactability
6.7
Gold-Vision
9.5
Task management
Contactability
6.0
Gold-Vision
Billing and invoicing management
Contactability
7.0
Gold-Vision
10.0
Reporting
Contactability
7.0
Gold-Vision
9.0

CRM Reporting & Analytics

Contactability
6.3
Gold-Vision
Forecasting
Contactability
6.0
Gold-Vision
Pipeline visualization
Contactability
7.0
Gold-Vision
Customizable reports
Contactability
6.0
Gold-Vision

Customization

Contactability
7.0
Gold-Vision
9.5
Custom fields
Contactability
7.0
Gold-Vision
10.0
Custom objects
Contactability
8.0
Gold-Vision
9.0
Scripting environment
Contactability
6.0
Gold-Vision

Security

Contactability
6.5
Gold-Vision
10.0
Single sign-on capability
Contactability
7.0
Gold-Vision
Role-based user permissions
Contactability
6.0
Gold-Vision
10.0

Social CRM

Contactability
7.0
Gold-Vision
Social data
Contactability
6.0
Gold-Vision
Social engagement
Contactability
8.0
Gold-Vision

Integrations with 3rd-party Software

Contactability
7.0
Gold-Vision
Marketing automation
Contactability
6.0
Gold-Vision
Compensation management
Contactability
8.0
Gold-Vision

Platform

Contactability
6.0
Gold-Vision
Mobile access
Contactability
6.0
Gold-Vision

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Gold-Vision

  • Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base.
  • It is quick to deploy and most of our customers start using the solutions in less than a week.
  • Very intuitive which makes training our customer easy and causes few support calls.
Adrian Takacs | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Gold-Vision

  • In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version.
  • Nothing else to complain about, maybe it can be made cheaper?
Adrian Takacs | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Gold-Vision

Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.
Adrian Takacs | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Gold-Vision

  • It really filled a gap in the market where small business could not afford expensive CRM solutions.
  • As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on.
Adrian Takacs | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Gold-Vision

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactability
7.0
Gold-Vision
10.0

Add comparison