What users are saying about
29 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

  • Contactability ranks higher in 2 feature sets: Social CRM, Platform
  • Vtiger ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security

Sales Force Automation

6.3

Contactability

63%
7.6

Vtiger

76%
Vtiger ranks higher in 5/9 features

Customer data management / contact management

6.0
60%
1 Rating
8.3
83%
7 Ratings

Workflow management

7.0
70%
1 Rating
6.7
67%
7 Ratings

Territory management

7.0
70%
1 Rating
N/A
0 Ratings

Opportunity management

7.0
70%
1 Rating
6.7
67%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
7.5
75%
7 Ratings

Contract management

5.0
50%
1 Rating
7.0
70%
5 Ratings

Quote & order management

6.0
60%
1 Rating
7.4
74%
5 Ratings

Interaction tracking

7.0
70%
1 Rating
9.6
96%
5 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings

Customer Service & Support

4.3

Contactability

43%
8.5

Vtiger

85%
Vtiger ranks higher in 2/3 features

Case management

4.0
40%
1 Rating
8.0
80%
5 Ratings

Call center management

5.0
50%
1 Rating
N/A
0 Ratings

Help desk management

4.0
40%
1 Rating
9.0
90%
5 Ratings

Marketing Automation

6.0

Contactability

60%
9.5

Vtiger

95%
Vtiger ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
9.4
94%
5 Ratings

Email marketing

6.0
60%
1 Rating
9.6
96%
5 Ratings

CRM Project Management

6.7

Contactability

67%
8.7

Vtiger

87%
Vtiger ranks higher in 3/3 features

Task management

6.0
60%
1 Rating
8.0
80%
5 Ratings

Billing and invoicing management

7.0
70%
1 Rating
9.2
92%
6 Ratings

Reporting

7.0
70%
1 Rating
9.0
90%
6 Ratings

CRM Reporting & Analytics

6.3

Contactability

63%
9.5

Vtiger

95%
Vtiger ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
9.0
90%
5 Ratings

Pipeline visualization

7.0
70%
1 Rating
10.0
100%
5 Ratings

Customizable reports

6.0
60%
1 Rating
9.6
96%
6 Ratings

Customization

7.0

Contactability

70%
7.8

Vtiger

78%
Vtiger ranks higher in 3/4 features

Custom fields

7.0
70%
1 Rating
7.8
78%
7 Ratings

Custom objects

8.0
80%
1 Rating
8.4
84%
6 Ratings

Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings

API for custom integration

N/A
0 Ratings
7.2
72%
5 Ratings

Security

6.5

Contactability

65%
8.5

Vtiger

85%
Contactability ranks higher in 1/2 features

Single sign-on capability

7.0
70%
1 Rating
N/A
0 Ratings

Role-based user permissions

6.0
60%
1 Rating
8.5
85%
7 Ratings

Social CRM

7.0

Contactability

70%
6.0

Vtiger

60%
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
N/A
0 Ratings

Social engagement

8.0
80%
1 Rating
6.0
60%
4 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%

Vtiger

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%
5.0

Vtiger

50%
Contactability ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
5.0
50%
5 Ratings

Attribute Ratings

  • Vtiger is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
7.5

Vtiger

75%
7 Ratings

Support Rating

Contactability

N/A
0 Ratings
9.0

Vtiger

90%
2 Ratings

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Geoff Yeagley | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Nomar Norono | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Contactability Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$28 per month per user

Vtiger Editions & Modules

Edition
One Professional - Standard$421
One Enterprise - Standard$581
One Professional - Single App$281
One Enterprise - Single App$421
  1. per month per user
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Geoff Yeagley | TrustRadius Reviewer

Screenshots

Add comparison