What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 29 reviews and ratings
Feature Set Ratings
- Contactability ranks higher in 2 feature sets: Social CRM, Platform
- Vtiger ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security
Sales Force Automation

6.3
Contactability
63%

7.6
Vtiger
76%
Vtiger ranks higher in 5/9 features
Vtiger ranks higher in 5/9 features
Customer data management / contact management

6.0
60%
1 Rating

8.3
83%
7 Ratings
Workflow management

7.0
70%
1 Rating

6.7
67%
7 Ratings
Territory management

7.0
70%
1 Rating

N/A
0 Ratings
Opportunity management

7.0
70%
1 Rating

6.7
67%
7 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating

7.5
75%
7 Ratings
Contract management

5.0
50%
1 Rating

7.0
70%
5 Ratings
Quote & order management

6.0
60%
1 Rating

7.4
74%
5 Ratings
Interaction tracking

7.0
70%
1 Rating

9.6
96%
5 Ratings
Channel / partner relationship management

6.0
60%
1 Rating

N/A
0 Ratings
Customer Service & Support

4.3
Contactability
43%

8.5
Vtiger
85%
Vtiger ranks higher in 2/3 features
Vtiger ranks higher in 2/3 features
Case management

4.0
40%
1 Rating

8.0
80%
5 Ratings
Call center management

5.0
50%
1 Rating

N/A
0 Ratings
Help desk management

4.0
40%
1 Rating

9.0
90%
5 Ratings
Marketing Automation

6.0
Contactability
60%

9.5
Vtiger
95%
Vtiger ranks higher in 2/2 features
Vtiger ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating

9.4
94%
5 Ratings
Email marketing

6.0
60%
1 Rating

9.6
96%
5 Ratings
CRM Project Management

6.7
Contactability
67%

8.7
Vtiger
87%
Vtiger ranks higher in 3/3 features
Vtiger ranks higher in 3/3 features
Task management

6.0
60%
1 Rating

8.0
80%
5 Ratings
Billing and invoicing management

7.0
70%
1 Rating

9.2
92%
6 Ratings
Reporting

7.0
70%
1 Rating

9.0
90%
6 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%

9.5
Vtiger
95%
Vtiger ranks higher in 3/3 features
Vtiger ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating

9.0
90%
5 Ratings
Pipeline visualization

7.0
70%
1 Rating

10.0
100%
5 Ratings
Customizable reports

6.0
60%
1 Rating

9.6
96%
6 Ratings
Customization

7.0
Contactability
70%

7.8
Vtiger
78%
Vtiger ranks higher in 3/4 features
Vtiger ranks higher in 3/4 features
Custom fields

7.0
70%
1 Rating

7.8
78%
7 Ratings
Custom objects

8.0
80%
1 Rating

8.4
84%
6 Ratings
Scripting environment

6.0
60%
1 Rating

N/A
0 Ratings
API for custom integration

N/A
0 Ratings

7.2
72%
5 Ratings
Security

6.5
Contactability
65%

8.5
Vtiger
85%
Contactability ranks higher in 1/2 features
Contactability ranks higher in 1/2 features
Single sign-on capability

7.0
70%
1 Rating

N/A
0 Ratings
Role-based user permissions

6.0
60%
1 Rating

8.5
85%
7 Ratings
Social CRM

7.0
Contactability
70%

6.0
Vtiger
60%
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Social data

6.0
60%
1 Rating

N/A
0 Ratings
Social engagement

8.0
80%
1 Rating

6.0
60%
4 Ratings
Integrations with 3rd-party Software

7.0
Contactability
70%

Vtiger
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Marketing automation

6.0
60%
1 Rating

N/A
0 Ratings
Compensation management

8.0
80%
1 Rating

N/A
0 Ratings
Platform

6.0
Contactability
60%

5.0
Vtiger
50%
Contactability ranks higher in 1/1 features
Contactability ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating

5.0
50%
5 Ratings
Attribute Ratings
- Vtiger is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating

7.5
Vtiger
75%
7 Ratings
Support Rating

Contactability
N/A
0 Ratings

9.0
Vtiger
90%
2 Ratings
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVtiger
vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Sr. Account Manager and Marketing Manager
Compass IT Compliance, LLCComputer & Network Security, 11-50 employees
Pros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVtiger
- User-friendly interface.
- Reliable tracking system and alerts to maintain overall control of the proceses.
- Meets all the needs of the average company.
Inbound Leads Team Lead
GB Advisors, Inc.Computer Software, 11-50 employees
Cons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVtiger
- Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
- It's still very simple. There is room for improvement with the setup of the admin panel.
- The dropdowns function funny when scrolled down. It's picky but it's frustrating.
- The search function could be improved.
Marketing Analytics & Sales Planner
PositecMarketing and Advertising, 1001-5000 employees
Pricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Contactability Editions & Modules
—
Additional Pricing Details
—Vtiger
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
$28 per month per user
Vtiger Editions & Modules
Edition
One Professional - Standard | $421 |
---|---|
One Enterprise - Standard | $581 |
One Professional - Single App | $281 |
One Enterprise - Single App | $421 |
- per month per user
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.Support Rating
Contactability
No score
No answers yet
No answers on this topic
Vtiger
Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Consultant
mylocal.org.ukInformation Technology and Services, 1-10 employees
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVtiger
VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating

Verified User
General Manager in Engineering
Electrical/Electronic Manufacturing Company, 1-10 employeesReturn on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesVtiger
- Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
- Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
- Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Sr. Account Manager and Marketing Manager
Compass IT Compliance, LLCComputer & Network Security, 11-50 employees