What users are saying about
23 Ratings
1 Ratings
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Score 7 out of 100
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Vtiger
7.7
Customer data management / contact management
Contactability
6.0
Vtiger
8.5
Workflow management
Contactability
7.0
Vtiger
6.8
Territory management
Contactability
7.0
Vtiger
Opportunity management
Contactability
7.0
Vtiger
6.8
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Vtiger
7.4
Contract management
Contactability
5.0
Vtiger
7.3
Quote & order management
Contactability
6.0
Vtiger
7.8
Interaction tracking
Contactability
7.0
Vtiger
9.5
Channel / partner relationship management
Contactability
6.0
Vtiger

Customer Service & Support

Contactability
4.3
Vtiger
7.9
Case management
Contactability
4.0
Vtiger
7.5
Call center management
Contactability
5.0
Vtiger
Help desk management
Contactability
4.0
Vtiger
8.3

Marketing Automation

Contactability
6.0
Vtiger
9.2
Lead management
Contactability
6.0
Vtiger
9.0
Email marketing
Contactability
6.0
Vtiger
9.5

CRM Project Management

Contactability
6.7
Vtiger
8.8
Task management
Contactability
6.0
Vtiger
8.0
Billing and invoicing management
Contactability
7.0
Vtiger
9.3
Reporting
Contactability
7.0
Vtiger
9.0

CRM Reporting & Analytics

Contactability
6.3
Vtiger
9.5
Forecasting
Contactability
6.0
Vtiger
9.0
Pipeline visualization
Contactability
7.0
Vtiger
10.0
Customizable reports
Contactability
6.0
Vtiger
9.6

Customization

Contactability
7.0
Vtiger
7.9
Custom fields
Contactability
7.0
Vtiger
7.8
Custom objects
Contactability
8.0
Vtiger
8.6
Scripting environment
Contactability
6.0
Vtiger
API for custom integration
Contactability
Vtiger
7.3

Security

Contactability
6.5
Vtiger
8.7
Single sign-on capability
Contactability
7.0
Vtiger
Role-based user permissions
Contactability
6.0
Vtiger
8.7

Social CRM

Contactability
7.0
Vtiger
6.0
Social data
Contactability
6.0
Vtiger
Social engagement
Contactability
8.0
Vtiger
6.0

Integrations with 3rd-party Software

Contactability
7.0
Vtiger
Marketing automation
Contactability
6.0
Vtiger
Compensation management
Contactability
8.0
Vtiger

Platform

Contactability
6.0
Vtiger
5.5
Mobile access
Contactability
6.0
Vtiger
5.5

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactability Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

Contactability
7.0
Vtiger
7.6

Support Rating

Contactability
Vtiger
9.0

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