What users are saying about
2 Ratings
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Score 7.9 out of 100
8 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
Nextiva VoIP Call Center
10.0
Call forwarding
Contivio.com
6.0
Nextiva VoIP Call Center
10.0
Click-to-call (CTC)
Contivio.com
9.0
Nextiva VoIP Call Center
10.0
Warm transfer
Contivio.com
9.0
Nextiva VoIP Call Center
10.0
Call tracking
Contivio.com
8.0
Nextiva VoIP Call Center
10.0
CRM software integration
Contivio.com
8.0
Nextiva VoIP Call Center
10.0
Agent dashboard
Contivio.com
Nextiva VoIP Call Center
10.0
Validate callers
Contivio.com
Nextiva VoIP Call Center
10.0
Outbound response
Contivio.com
Nextiva VoIP Call Center
10.0
Predictive dialing
Contivio.com
Nextiva VoIP Call Center
10.0
Interactive voice response
Contivio.com
Nextiva VoIP Call Center
10.0
REST APIs
Contivio.com
Nextiva VoIP Call Center
10.0
Call scripts
Contivio.com
Nextiva VoIP Call Center
10.0
Multichannel integration
Contivio.com
Nextiva VoIP Call Center
10.0

Workforce Optimization (WFO)

Contivio.com
Nextiva VoIP Call Center
10.0
Inbound call routing
Contivio.com
Nextiva VoIP Call Center
10.0
Omnichannel inbound routing
Contivio.com
Nextiva VoIP Call Center
10.0
Recording
Contivio.com
Nextiva VoIP Call Center
10.0
Quality management
Contivio.com
Nextiva VoIP Call Center
10.0
Call analytics
Contivio.com
Nextiva VoIP Call Center
10.0
Historical reporting
Contivio.com
Nextiva VoIP Call Center
10.0
Live reporting
Contivio.com
Nextiva VoIP Call Center
10.0
Customer surveys
Contivio.com
Nextiva VoIP Call Center
10.0
Customer interaction analytics
Contivio.com
Nextiva VoIP Call Center
10.0

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contivio.com Editions & Modules

Additional Pricing Details

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva VoIP Call Center Editions & Modules

Edition
Pro$501
Enterprise$1001
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
Nextiva VoIP Call Center
9.9

Support Rating

Contivio.com
Nextiva VoIP Call Center
10.0

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