What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • Nextiva VoIP Call Center ranks higher in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%
9.3

Nextiva VoIP Call Center

93%
Nextiva VoIP Call Center ranks higher in 12/13 features

Call forwarding

6.0
60%
1 Rating
9.0
90%
3 Ratings

Click-to-call (CTC)

9.0
90%
1 Rating
8.6
86%
3 Ratings

Warm transfer

9.0
90%
1 Rating
9.5
95%
3 Ratings

Call tracking

8.0
80%
1 Rating
8.6
86%
3 Ratings

CRM software integration

8.0
80%
1 Rating
9.1
91%
2 Ratings

Agent dashboard

N/A
0 Ratings
9.0
90%
3 Ratings

Validate callers

N/A
0 Ratings
10.0
100%
3 Ratings

Outbound response

N/A
0 Ratings
9.5
95%
3 Ratings

Predictive dialing

N/A
0 Ratings
10.0
100%
2 Ratings

Interactive voice response

N/A
0 Ratings
10.0
100%
2 Ratings

REST APIs

N/A
0 Ratings
9.1
91%
2 Ratings

Call scripts

N/A
0 Ratings
9.1
91%
2 Ratings

Multichannel integration

N/A
0 Ratings
10.0
100%
2 Ratings

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported
N/A
9.5

Nextiva VoIP Call Center

95%
Nextiva VoIP Call Center ranks higher in 9/9 features

Inbound call routing

N/A
0 Ratings
9.5
95%
3 Ratings

Omnichannel inbound routing

N/A
0 Ratings
10.0
100%
2 Ratings

Recording

N/A
0 Ratings
9.0
90%
3 Ratings

Quality management

N/A
0 Ratings
9.0
90%
3 Ratings

Call analytics

N/A
0 Ratings
9.0
90%
3 Ratings

Historical reporting

N/A
0 Ratings
10.0
100%
3 Ratings

Live reporting

N/A
0 Ratings
10.0
100%
3 Ratings

Customer surveys

N/A
0 Ratings
9.1
91%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • Nextiva VoIP Call Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

Contivio.com

60%
1 Rating
8.1

Nextiva VoIP Call Center

81%
4 Ratings

Support Rating

Contivio.com

N/A
0 Ratings
10.0

Nextiva VoIP Call Center

100%
1 Rating

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
ANTOINE FOREMAN | TrustRadius Reviewer

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Arnie Francisco | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
Anonymous | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Contivio.com Editions & Modules

Additional Pricing Details

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 per user per month

Nextiva VoIP Call Center Editions & Modules

Edition
Pro$501
Enterprise$1001
  1. per user per month
Additional Pricing Details

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Set up in over 5 locations nationwide.
  • 300+ users with 75% working remotely.
  • Looking at adding addition 100+ users in the near future due to demand.
ANTOINE FOREMAN | TrustRadius Reviewer

Add comparison