What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 7 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 1 feature set: Contact Center Software
Contact Center Software

8.0
Contivio.com
80%
9.5
TELUS Cloud Contact Center (TC3)
95%
TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 13/13 features
TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 13/13 features
Call forwarding

6.0
60%
1 Rating
9.5
95%
2 Ratings
Click-to-call (CTC)

9.0
90%
1 Rating
9.5
95%
2 Ratings
Warm transfer

9.0
90%
1 Rating
9.1
91%
2 Ratings
Call tracking

8.0
80%
1 Rating
8.5
85%
2 Ratings
CRM software integration

8.0
80%
1 Rating
10.0
100%
1 Rating
Agent dashboard

N/A
0 Ratings
9.1
91%
2 Ratings
Validate callers

N/A
0 Ratings
8.6
86%
2 Ratings
Outbound response

N/A
0 Ratings
10.0
100%
1 Rating
Predictive dialing

N/A
0 Ratings
10.0
100%
1 Rating
Interactive voice response

N/A
0 Ratings
9.5
95%
2 Ratings
REST APIs

N/A
0 Ratings
9.0
90%
1 Rating
Call scripts

N/A
0 Ratings
10.0
100%
1 Rating
Multichannel integration

N/A
0 Ratings
10.0
100%
1 Rating
Workforce Optimization (WFO)

Contivio.com
Feature Set Not Supported
N/A
9.5
TELUS Cloud Contact Center (TC3)
95%
TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 9/9 features
TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 9/9 features
Inbound call routing

N/A
0 Ratings
9.5
95%
2 Ratings
Omnichannel inbound routing

N/A
0 Ratings
10.0
100%
1 Rating
Recording

N/A
0 Ratings
9.1
91%
2 Ratings
Quality management

N/A
0 Ratings
9.1
91%
2 Ratings
Call analytics

N/A
0 Ratings
9.1
91%
2 Ratings
Historical reporting

N/A
0 Ratings
9.1
91%
2 Ratings
Live reporting

N/A
0 Ratings
10.0
100%
1 Rating
Customer surveys

N/A
0 Ratings
10.0
100%
1 Rating
Customer interaction analytics

N/A
0 Ratings
10.0
100%
1 Rating
Attribute Ratings
- TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

6.0
Contivio.com
60%
1 Rating
9.1
TELUS Cloud Contact Center (TC3)
91%
2 Ratings
Likelihood to Recommend
Contivio.com
It's best suited for call centers, not for sales teams.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
TELUS Cloud Contact Center (TC3)
TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
Customer Care Executive
volansConsumer Electronics, 51-200 employees
Pros
Contivio.com
- It's great for call center setups
- It's nice to have the ability to use the desk phone or a soft phone
- It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
TELUS Cloud Contact Center (TC3)
- Easy to [manage] users
- Easy to setup features
- Multiple device/apps to access the services

Verified User
Professional in Information Technology
Real Estate Company, 51-200 employeesCons
Contivio.com
- No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
- No web portal for easily adjusting call forwarding or status
- Requires signing in and out every day because it will log out randomly.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
TELUS Cloud Contact Center (TC3)
- At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
- The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
- Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
Customer Care Executive
volansConsumer Electronics, 51-200 employees
Pricing Details
Contivio.com
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—TELUS Cloud Contact Center (TC3)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Contivio.com
Jive is behind the times in terms of user interface and functionality.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
TELUS Cloud Contact Center (TC3)
Shaw Smart Voice

Verified User
Professional in Information Technology
Real Estate Company, 51-200 employeesReturn on Investment
Contivio.com
- Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
- It's provided a uniform system for our entire company
- It isn't very user friendly, so the transition to Contivio was very rough
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
TELUS Cloud Contact Center (TC3)
- Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
- There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
- Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.
Customer Care Executive
volansConsumer Electronics, 51-200 employees