Contivio.com vs TELUS Cloud Contact Center (TC3)

• It's great for call center setups
• It's nice to have the ability to use the desk phone or a soft phone
• It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.

Read full review

• Easy to [manage] users
• Easy to setup features
• Multiple device/apps to access the services

Read full review

• No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
• No web portal for easily adjusting call forwarding or status
• Requires signing in and out every day because it will log out randomly.

Read full review

• At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
• The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
• Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.

Read full review

• Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
• It's provided a uniform system for our entire company
• It isn't very user friendly, so the transition to Contivio was very rough

Read full review

• Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
• There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
• Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.

Read full review