What users are saying about
7 Ratings
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Score 7.6 out of 100
3 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%
9.5

TELUS Cloud Contact Center (TC3)

95%
TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 13/13 features

Call forwarding

6.0
60%
1 Rating
9.5
95%
2 Ratings

Click-to-call (CTC)

9.0
90%
1 Rating
9.5
95%
2 Ratings

Warm transfer

9.0
90%
1 Rating
9.1
91%
2 Ratings

Call tracking

8.0
80%
1 Rating
8.5
85%
2 Ratings

CRM software integration

8.0
80%
1 Rating
10.0
100%
1 Rating

Agent dashboard

N/A
0 Ratings
9.1
91%
2 Ratings

Validate callers

N/A
0 Ratings
8.6
86%
2 Ratings

Outbound response

N/A
0 Ratings
10.0
100%
1 Rating

Predictive dialing

N/A
0 Ratings
10.0
100%
1 Rating

Interactive voice response

N/A
0 Ratings
9.5
95%
2 Ratings

REST APIs

N/A
0 Ratings
9.0
90%
1 Rating

Call scripts

N/A
0 Ratings
10.0
100%
1 Rating

Multichannel integration

N/A
0 Ratings
10.0
100%
1 Rating

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported
N/A
9.5

TELUS Cloud Contact Center (TC3)

95%
TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 9/9 features

Inbound call routing

N/A
0 Ratings
9.5
95%
2 Ratings

Omnichannel inbound routing

N/A
0 Ratings
10.0
100%
1 Rating

Recording

N/A
0 Ratings
9.1
91%
2 Ratings

Quality management

N/A
0 Ratings
9.1
91%
2 Ratings

Call analytics

N/A
0 Ratings
9.1
91%
2 Ratings

Historical reporting

N/A
0 Ratings
9.1
91%
2 Ratings

Live reporting

N/A
0 Ratings
10.0
100%
1 Rating

Customer surveys

N/A
0 Ratings
10.0
100%
1 Rating

Customer interaction analytics

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

Contivio.com

60%
1 Rating
9.1

TELUS Cloud Contact Center (TC3)

91%
2 Ratings

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
Sayed Manzar Hassan | TrustRadius Reviewer

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
  • The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
  • Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
Sayed Manzar Hassan | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
  • There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
  • Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.
Sayed Manzar Hassan | TrustRadius Reviewer

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