What users are saying about
2 Ratings
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Score 7.9 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
TELUS Cloud Contact Center (TC3)
8.3
Call forwarding
Contivio.com
6.0
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
Contivio.com
9.0
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
Contivio.com
9.0
TELUS Cloud Contact Center (TC3)
8.0
Call tracking
Contivio.com
8.0
TELUS Cloud Contact Center (TC3)
8.0
CRM software integration
Contivio.com
8.0
TELUS Cloud Contact Center (TC3)
Agent dashboard
Contivio.com
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
Contivio.com
TELUS Cloud Contact Center (TC3)
7.0
Interactive voice response
Contivio.com
TELUS Cloud Contact Center (TC3)
9.0

Workforce Optimization (WFO)

Contivio.com
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
Contivio.com
TELUS Cloud Contact Center (TC3)
9.0
Recording
Contivio.com
TELUS Cloud Contact Center (TC3)
8.0
Quality management
Contivio.com
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
Contivio.com
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
Contivio.com
TELUS Cloud Contact Center (TC3)
8.0

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
TELUS Cloud Contact Center (TC3)
8.0

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