Contivio.com vs TELUS Cloud Contact Center (TC3)

• It's great for call center setups
• It's nice to have the ability to use the desk phone or a soft phone
• It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.

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• Easy to [manage] users
• Easy to setup features
• Multiple device/apps to access the services

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• No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
• No web portal for easily adjusting call forwarding or status
• Requires signing in and out every day because it will log out randomly.

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• Hardware features
• Some set up are not flexible
• Cost

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• Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
• It's provided a uniform system for our entire company
• It isn't very user friendly, so the transition to Contivio was very rough

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• Save on cost when combining other services
• Easier to communicate with remote employees

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