5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 5 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 15 reviews and ratings
Feature Set Ratings
Listening/monitoring
Coosto
Feature Set Not Supported
N/A

8.0
CX Social
80%
CX Social ranks higher in 4/4 features
CX Social ranks higher in 4/4 features
Boolean keyword searches
N/A
0 Ratings

8.2
82%
10 Ratings
Filtering out noise/spam
N/A
0 Ratings

8.2
82%
10 Ratings
Sentiment analysis
N/A
0 Ratings

8.2
82%
9 Ratings
Broad channel coverage
N/A
0 Ratings

7.3
73%
10 Ratings
Publishing
Coosto
Feature Set Not Supported
N/A

7.7
CX Social
77%
CX Social ranks higher in 4/4 features
CX Social ranks higher in 4/4 features
Content planning and scheduling
N/A
0 Ratings

7.3
73%
6 Ratings
Audience targeting
N/A
0 Ratings

8.2
82%
3 Ratings
Content optimization
N/A
0 Ratings

8.2
82%
3 Ratings
Workflow management
N/A
0 Ratings

7.3
73%
6 Ratings
Engagement
Coosto
Feature Set Not Supported
N/A

7.9
CX Social
79%
CX Social ranks higher in 3/3 features
CX Social ranks higher in 3/3 features
Automated routing and prioritization
N/A
0 Ratings

8.2
82%
10 Ratings
Customer interaction histories
N/A
0 Ratings

8.2
82%
10 Ratings
Bulk actions
N/A
0 Ratings

7.3
73%
9 Ratings
Marketing
Coosto
Feature Set Not Supported
N/A

8.0
CX Social
80%
CX Social ranks higher in 4/4 features
CX Social ranks higher in 4/4 features
Lead generation
N/A
0 Ratings

8.2
82%
4 Ratings
Content marketing
N/A
0 Ratings

7.3
73%
4 Ratings
Paid media management
N/A
0 Ratings

8.2
82%
2 Ratings
Campaigns and promotions
N/A
0 Ratings

8.2
82%
2 Ratings
Channel coverage/integration
Coosto
Feature Set Not Supported
N/A

7.8
CX Social
78%
CX Social ranks higher in 7/7 features
CX Social ranks higher in 7/7 features
N/A
0 Ratings

8.2
82%
9 Ratings
N/A
0 Ratings

7.3
73%
9 Ratings
N/A
0 Ratings

7.3
73%
7 Ratings
Google+
N/A
0 Ratings

8.2
82%
7 Ratings
N/A
0 Ratings

8.2
82%
9 Ratings
N/A
0 Ratings

8.2
82%
6 Ratings
YouTube
N/A
0 Ratings

7.3
73%
9 Ratings
Reporting/analytics
Coosto
Feature Set Not Supported
N/A

7.9
CX Social
79%
CX Social ranks higher in 3/3 features
CX Social ranks higher in 3/3 features
Campaign success analytics
N/A
0 Ratings

7.3
73%
6 Ratings
Real-time tracking
N/A
0 Ratings

8.2
82%
10 Ratings
Competitor analysis
N/A
0 Ratings

8.2
82%
9 Ratings
Account management
Coosto
Feature Set Not Supported
N/A

7.7
CX Social
77%
CX Social ranks higher in 2/2 features
CX Social ranks higher in 2/2 features
Role-based user permissions & privileges
N/A
0 Ratings

8.2
82%
9 Ratings
Mobile access
N/A
0 Ratings

7.3
73%
9 Ratings
Attribute Ratings
- Coosto is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
Coosto
100%
3 Ratings

8.2
CX Social
82%
12 Ratings
Likelihood to Renew
Coosto
N/A
0 Ratings

7.6
CX Social
76%
9 Ratings
Usability
Coosto
N/A
0 Ratings

8.2
CX Social
82%
1 Rating
Likelihood to Recommend
Coosto
Coosto is an excellent all platform social media management tool, in which you can do (almost) everything.
Senior Social Media Manager
WebmasteryOnline Media, 11-50 employees
CX Social
I give CX Social a 9 out of 10 because while it has its cons as any software or solution does. It is an overall unique and efficient Marketing and Social Media Management solution. They have a very fast improving rate so are practically receiving new features and is a very good tool for large companies with lots of social accounts to manage.
Internet Marketer
Busine LLCFinancial Services, 1-10 employees
Pros
Coosto
- Quick, easy to use SQL based search functionality.
- Simple interface with useful predesigned measures.

Verified User
Professional in Corporate
Government Administration Company, 10,001+ employeesCX Social
- Firstly, one of the main strengths is the fact that you’re able to reach out to support on live chat. Overall, the support Engagor provides is very quick and reactive.
- The engagement part is also very valuable: Engagor is very good in automatically tagging mentions to provide context to a mention. With the help of Smart Folders, we’re able to handle data effectively.
- The reporting feature is very advanced. With the help of custom dashboards, tailored to our own needs, we can quickly pass on information to our management.
- I personally like the team performance section because you can see what each team member did in which amount of time. Engagor offers you the ability to analyze all of this data in just one view.
- The Engagor API is also a very strong point which allows us to integrate the tool with other software we’re using in-depth.
Community Manager
NMBS-SNCBTransportation/Trucking/Railroad, 10,001+ employees
Cons
Coosto
- The dashboard is only useable in full screen, not in compartments
- Rather expensive
Marketeer
Wensink AutomotiveAutomotive, 501-1000 employees
CX Social
- Conversation ID-based inbox grouping could help in prioritizing mentions: there are often already developed conversations, which could be more important than singular wall posts or private messages.
- The interface could use more personalized settings: certain people and groups usually use the same filters and tags. It would be helpful if a user could choose from the most recently \ most often used settings rather then plowing through their same lists over and over again.
- This is rather a Facebook API-based problem, but if we could see clues about our followers' social circles and reach...that would be awesome.
Community Manager
Telekom HUTelecommunications, 5001-10,000 employees
Pricing Details
Coosto
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—CX Social
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Coosto
No score
No answers yet
No answers on this topic
CX Social
CX Social 7.6
Based on 9 answers
We have renewed with Engagor on a month-to-month basis. In my experience some of the glitches Engagor experiences are too risky for some of the large brands my team handles. We want to use a listening/monitoring tool that we can trust as this service is something the company uses every single day. For our budget, as well, we would like to have more data space for search, as we do new business presentations quite frequently. When auditing new business social platforms, we like to give them a look at the competitive landscape on social, which can take up a lot of space for business that may not even come to fruition.I've updated this review to reflect that I am no longer in a role that regularly collects social media data or compiles reports, so I defer to my colleagues for an official recommendation on listening tools or other channels that might perform the same service as Engagor.

Verified User
Strategist in Social Media
Marketing and Advertising Company, 1001-5000 employeesAlternatives Considered
Coosto
Coosto is more powerful than the version of Hootsuite we used.
Senior Social Media Manager
WebmasteryOnline Media, 11-50 employees
CX Social
Sprout Social is good for smaller accounts with limited traffic. Some insights available but often questionable data. Only picks up direct interaction (i.e. doesn't monitor likes or favourites). Sysomos was used for a while, but spent ages defining search times still producing questionable data. Did not properly monitor Facebook interaction and often did not pick up from that platform at all. Customer service only operated in US time (we are UK) which proved increasingly problematic

Verified User
Account Manager in Social Media
Leisure, Travel & Tourism Company, 1-10 employeesReturn on Investment
Coosto
- Positive impact on communications strategies.
- Negative impact as product is often used for collecting metrics. Most of Coosto's metrics shouldn't be used for strategic or design decisions.

Verified User
Professional in Corporate
Government Administration Company, 10,001+ employeesCX Social
- CX Social has enabled me to increase my client list by 5 percent as opposed to last year. My existing clients are so satisfied with their social accounts and monthly reports that they are eager to send consistently profitable referrals which my company has turned in to a 5 percent margin increase in profits.
- I have no bad reports about this Marketing tool. While it does has its cons as stated earlier. It is yet a very dependable and effective solution that delivers as aspected.
- It has been the most dependable Marketing and Social Media Management tools I have ever used.
Internet Marketer
Busine LLCFinancial Services, 1-10 employees