What users are saying about
5 Ratings
15 Ratings
5 Ratings
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Score 10 out of 100
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Listening/monitoring

    Coosto

    Feature Set Not Supported
    N/A
    8.0

    CX Social

    80%
    CX Social ranks higher in 4/4 features

    Boolean keyword searches

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Filtering out noise/spam

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Sentiment analysis

    N/A
    0 Ratings
    8.2
    82%
    9 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    7.3
    73%
    10 Ratings

    Publishing

    Coosto

    Feature Set Not Supported
    N/A
    7.7

    CX Social

    77%
    CX Social ranks higher in 4/4 features

    Content planning and scheduling

    N/A
    0 Ratings
    7.3
    73%
    6 Ratings

    Audience targeting

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Content optimization

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Workflow management

    N/A
    0 Ratings
    7.3
    73%
    6 Ratings

    Engagement

    Coosto

    Feature Set Not Supported
    N/A
    7.9

    CX Social

    79%
    CX Social ranks higher in 3/3 features

    Automated routing and prioritization

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Bulk actions

    N/A
    0 Ratings
    7.3
    73%
    9 Ratings

    Marketing

    Coosto

    Feature Set Not Supported
    N/A
    8.0

    CX Social

    80%
    CX Social ranks higher in 4/4 features

    Lead generation

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Content marketing

    N/A
    0 Ratings
    7.3
    73%
    4 Ratings

    Paid media management

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    Campaigns and promotions

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    Channel coverage/integration

    Coosto

    Feature Set Not Supported
    N/A
    7.8

    CX Social

    78%
    CX Social ranks higher in 7/7 features

    Twitter

    N/A
    0 Ratings
    8.2
    82%
    9 Ratings

    Facebook

    N/A
    0 Ratings
    7.3
    73%
    9 Ratings

    LinkedIn

    N/A
    0 Ratings
    7.3
    73%
    7 Ratings

    Google+

    N/A
    0 Ratings
    8.2
    82%
    7 Ratings

    Instagram

    N/A
    0 Ratings
    8.2
    82%
    9 Ratings

    Pinterest

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    YouTube

    N/A
    0 Ratings
    7.3
    73%
    9 Ratings

    Reporting/analytics

    Coosto

    Feature Set Not Supported
    N/A
    7.9

    CX Social

    79%
    CX Social ranks higher in 3/3 features

    Campaign success analytics

    N/A
    0 Ratings
    7.3
    73%
    6 Ratings

    Real-time tracking

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Competitor analysis

    N/A
    0 Ratings
    8.2
    82%
    9 Ratings

    Account management

    Coosto

    Feature Set Not Supported
    N/A
    7.7

    CX Social

    77%
    CX Social ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    8.2
    82%
    9 Ratings

    Mobile access

    N/A
    0 Ratings
    7.3
    73%
    9 Ratings

    Attribute Ratings

    • Coosto is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Coosto

    100%
    3 Ratings
    8.2

    CX Social

    82%
    12 Ratings

    Likelihood to Renew

    Coosto

    N/A
    0 Ratings
    7.6

    CX Social

    76%
    9 Ratings

    Usability

    Coosto

    N/A
    0 Ratings
    8.2

    CX Social

    82%
    1 Rating

    Likelihood to Recommend

    Coosto

    Coosto is an excellent all platform social media management tool, in which you can do (almost) everything.
    Margaret Massop | TrustRadius Reviewer

    CX Social

    I give CX Social a 9 out of 10 because while it has its cons as any software or solution does. It is an overall unique and efficient Marketing and Social Media Management solution. They have a very fast improving rate so are practically receiving new features and is a very good tool for large companies with lots of social accounts to manage.
    mike bray | TrustRadius Reviewer

    Pros

    Coosto

    • Quick, easy to use SQL based search functionality.
    • Simple interface with useful predesigned measures.
    Anonymous | TrustRadius Reviewer

    CX Social

    • Firstly, one of the main strengths is the fact that you’re able to reach out to support on live chat. Overall, the support Engagor provides is very quick and reactive.
    • The engagement part is also very valuable: Engagor is very good in automatically tagging mentions to provide context to a mention. With the help of Smart Folders, we’re able to handle data effectively.
    • The reporting feature is very advanced. With the help of custom dashboards, tailored to our own needs, we can quickly pass on information to our management.
    • I personally like the team performance section because you can see what each team member did in which amount of time. Engagor offers you the ability to analyze all of this data in just one view.
    • The Engagor API is also a very strong point which allows us to integrate the tool with other software we’re using in-depth.
    Kim Castro | TrustRadius Reviewer

    Cons

    Coosto

    • The dashboard is only useable in full screen, not in compartments
    • Rather expensive
    Bram Koopman | TrustRadius Reviewer

    CX Social

    • Conversation ID-based inbox grouping could help in prioritizing mentions: there are often already developed conversations, which could be more important than singular wall posts or private messages.
    • The interface could use more personalized settings: certain people and groups usually use the same filters and tags. It would be helpful if a user could choose from the most recently \ most often used settings rather then plowing through their same lists over and over again.
    • This is rather a Facebook API-based problem, but if we could see clues about our followers' social circles and reach...that would be awesome.
    Péter Sörös | TrustRadius Reviewer

    Pricing Details

    Coosto

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    CX Social

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Coosto

    No score
    No answers yet
    No answers on this topic

    CX Social

    CX Social 7.6
    Based on 9 answers
    We have renewed with Engagor on a month-to-month basis. In my experience some of the glitches Engagor experiences are too risky for some of the large brands my team handles. We want to use a listening/monitoring tool that we can trust as this service is something the company uses every single day. For our budget, as well, we would like to have more data space for search, as we do new business presentations quite frequently. When auditing new business social platforms, we like to give them a look at the competitive landscape on social, which can take up a lot of space for business that may not even come to fruition.I've updated this review to reflect that I am no longer in a role that regularly collects social media data or compiles reports, so I defer to my colleagues for an official recommendation on listening tools or other channels that might perform the same service as Engagor.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Coosto

    Coosto is more powerful than the version of Hootsuite we used.
    Margaret Massop | TrustRadius Reviewer

    CX Social

    Sprout Social is good for smaller accounts with limited traffic. Some insights available but often questionable data. Only picks up direct interaction (i.e. doesn't monitor likes or favourites). Sysomos was used for a while, but spent ages defining search times still producing questionable data. Did not properly monitor Facebook interaction and often did not pick up from that platform at all. Customer service only operated in US time (we are UK) which proved increasingly problematic
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Coosto

    • Positive impact on communications strategies.
    • Negative impact as product is often used for collecting metrics. Most of Coosto's metrics shouldn't be used for strategic or design decisions.
    Anonymous | TrustRadius Reviewer

    CX Social

    • CX Social has enabled me to increase my client list by 5 percent as opposed to last year. My existing clients are so satisfied with their social accounts and monthly reports that they are eager to send consistently profitable referrals which my company has turned in to a 5 percent margin increase in profits.
    • I have no bad reports about this Marketing tool. While it does has its cons as stated earlier. It is yet a very dependable and effective solution that delivers as aspected.
    • It has been the most dependable Marketing and Social Media Management tools I have ever used.
    mike bray | TrustRadius Reviewer

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