57 Ratings
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Top Rated
162 Ratings
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

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Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

  • Copper ranks higher in 1 feature set: Security
  • Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%
8.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 8/9 features

Customer data management / contact management

6.0
60%
18 Ratings
8.7
87%
12 Ratings

Workflow management

3.3
33%
17 Ratings
7.7
77%
12 Ratings

Territory management

5.0
50%
4 Ratings
8.0
80%
12 Ratings

Opportunity management

5.6
56%
17 Ratings
8.6
86%
11 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
7.6
76%
10 Ratings

Contract management

5.9
59%
9 Ratings
8.4
84%
11 Ratings

Quote & order management

2.0
20%
7 Ratings
7.8
78%
12 Ratings

Interaction tracking

4.4
44%
17 Ratings
7.2
72%
12 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
8.0
80%
11 Ratings

Customer Service & Support

3.5

Copper

35%
7.9

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

79%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
8.0
80%
11 Ratings

Call center management

3.3
33%
5 Ratings
7.9
79%
9 Ratings

Help desk management

4.4
44%
7 Ratings
7.9
79%
8 Ratings

Marketing Automation

2.9

Copper

29%
8.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

Lead management

4.3
43%
15 Ratings
8.9
89%
10 Ratings

Email marketing

1.4
14%
9 Ratings
7.2
72%
8 Ratings

CRM Project Management

3.8

Copper

38%
8.8

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

88%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/3 features

Task management

4.7
47%
18 Ratings
8.9
89%
11 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
N/A
0 Ratings

Reporting

5.0
50%
16 Ratings
8.8
88%
11 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
8.5

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

85%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
8.3
83%
11 Ratings

Pipeline visualization

6.9
69%
17 Ratings
8.4
84%
11 Ratings

Customizable reports

6.4
64%
15 Ratings
8.7
87%
11 Ratings

Customization

5.1

Copper

51%
8.4

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

84%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features

Custom fields

8.0
80%
18 Ratings
8.8
88%
11 Ratings

Custom objects

4.9
49%
12 Ratings
8.6
86%
11 Ratings

Scripting environment

4.1
41%
3 Ratings
8.6
86%
10 Ratings

API for custom integration

3.5
35%
8 Ratings
7.8
78%
11 Ratings

Security

8.4

Copper

84%
8.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

80%
Copper ranks higher in 1/2 features

Single sign-on capability

8.9
89%
12 Ratings
7.4
74%
13 Ratings

Role-based user permissions

8.0
80%
12 Ratings
8.6
86%
13 Ratings

Social CRM

2.1

Copper

21%
7.7

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

77%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
8.0
80%
10 Ratings

Social engagement

2.0
20%
7 Ratings
7.4
74%
9 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%
7.8

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

78%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
7.8
78%
11 Ratings

Compensation management

1.0
10%
1 Rating
7.9
79%
9 Ratings

Platform

7.2

Copper

72%
8.3

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

83%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
8.3
83%
11 Ratings

Attribute Ratings

  • Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
7.6

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

76%
44 Ratings

Usability

4.7

Copper

47%
10 Ratings
7.5

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

75%
11 Ratings

Support Rating

2.8

Copper

28%
12 Ratings
7.5

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

75%
11 Ratings

Online Training

Copper

N/A
0 Ratings
8.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

80%
1 Rating

Contract Terms and Pricing Model

Copper

N/A
0 Ratings
7.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

70%
1 Rating

Professional Services

Copper

N/A
0 Ratings
10.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

100%
1 Rating

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Anshu Na | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Easy to sell products[.]
  • Build customers and make customer hub[.]
  • Tracking the sales cycle from marketing to sell the product[.]
  • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
  • Getting customers issues after and before selling[.]
  • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
  • Restrict users using RBAC role based access[.]
Adel Abu Ghazaleh | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
  • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
  • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
ABRAHAM PABLO | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$65 Per User Per Month

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

Edition
Professional$65.001
Standard$100.001
Enterprise$200.001
Premium$300.001
  1. Per User Per Month
Additional Pricing Details

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
Priya Joshi | TrustRadius Reviewer

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
Graeme Canter | TrustRadius Reviewer

Online Training

Copper

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 1 answer
Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
Anshu Na | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Copper

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
Based on 1 answer
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
Graeme Canter | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
  • When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
  • As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
Simon Vargas | TrustRadius Reviewer

Screenshots

Copper

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