What users are saying about
Top Rated
64 Ratings
Top Rated
64 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

PiiQ by Cornerstone

Well suited for:
  • A busy environment where you want learners to be self-sufficient and to be able to access learning solutions at a time that suits them.
  • For anyone who wants to access learning using different platforms such as iPad, mobile, PC, etc
  • Anyone who needs a more in-depth learning solution rather than an overview of key learning points.
Anonymous | TrustRadius Reviewer

Stella Connect

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Feature Rating Comparison

Learning Management

PiiQ by Cornerstone
6.6
Stella Connect
Course authoring
PiiQ by Cornerstone
6.1
Stella Connect
Course catalog or library
PiiQ by Cornerstone
6.8
Stella Connect
Player/Portal
PiiQ by Cornerstone
6.7
Stella Connect
Learning content
PiiQ by Cornerstone
6.5
Stella Connect
Mobile friendly
PiiQ by Cornerstone
7.8
Stella Connect
Progress tracking & certifications
PiiQ by Cornerstone
6.3
Stella Connect
Assignments
PiiQ by Cornerstone
6.7
Stella Connect
Compliance management
PiiQ by Cornerstone
5.8
Stella Connect
Learning administration
PiiQ by Cornerstone
6.6
Stella Connect
Learning reporting & analytics
PiiQ by Cornerstone
6.6
Stella Connect

Pros

PiiQ by Cornerstone

  • Enables employees to draft work goals and collaborate with their supervisors on a final version - improves mutual understanding right up front.
  • Combines performance goal ratings with competency ratings and provides a blended score. Simplifies the goal weighting so you don't have to do any calculations.
  • 9-box matrix provides useful definitions and descriptions so managers can prepare development notes or plans for individual employees.
Gene Aldava, SPHR | TrustRadius Reviewer

Stella Connect

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

PiiQ by Cornerstone

  • Would be good to have have a virtual "top level" (eg board) user built in to allow senior execs without a direct manager to be able to be set up with KPIs instead of having to create a dummy user
  • Reports have difficulty downloading if pop ups disabled or in some browser environments
  • When competencies are updated while a cycle is open, any changes don't effect that open cycle but only future ones. Would be nice to be able to have the option to apply changes to existing "open" cycles
Anonymous | TrustRadius Reviewer

Stella Connect

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Likelihood to Renew

PiiQ by Cornerstone

PiiQ by Cornerstone 3.0
Based on 2 answers
It's not that CSB isn't a decent performance management system, but we have decided to go with just one vendor (Workday) for an HRIS/performance management/payroll system so we can directly relate pay to performance. We are more interested in having just one system that "talks" to the other pieces instead of having to work with several vendors. It reduces the hassle of having to communicate with different support teams, having different contracts, and so on.
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Usability

PiiQ by Cornerstone

PiiQ by Cornerstone 7.8
Based on 37 answers
There are specific things within the goals and competencies that are user-friendly. For example, the rating slider isn't great in my opinion. You can slide in between ratings which can create some odd scoring (if you use scoring). It seems a better solution would be a drop down where you select your rating.There are also some glitches in the system and have been told Cornerstone is aware of them but are focused on delivering new features. There are workarounds, but that doesn't seem to be a great answer.
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Reliability and Availability

PiiQ by Cornerstone

PiiQ by Cornerstone 10.0
Based on 1 answer
So far 100%.
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Performance

PiiQ by Cornerstone

PiiQ by Cornerstone 7.0
Based on 1 answer
The saving process slows it down. It doesn’t auto save. If you leave a page, it will sometimes warn you, but not always. When you hit the save button, a window pops up that says creating/saving packets. It feels very archaic.
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Support Rating

PiiQ by Cornerstone

PiiQ by Cornerstone 8.1
Based on 36 answers
My assistant could better address this issue. My perception is that there is not immediate assistance, and that there can be a wait for help. That is not a negative, just a perception. I have not used support in two years.
John Gwynn | TrustRadius Reviewer

Stella Connect

Stella Connect 10.0
Based on 1 answer
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Online Training

PiiQ by Cornerstone

PiiQ by Cornerstone 9.0
Based on 1 answer
We bought training provided by 3rd party – it was fabulous.
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Implementation Rating

PiiQ by Cornerstone

PiiQ by Cornerstone 9.0
Based on 2 answers
I think we could have done a better job of rolling out the tool to our managers. We were under a tight timeline. In the training, we showed them everything and said go do it by this date. Looking back, I would have done it in pieces: for example, 2 weeks to write goals, 2 weeks to get sign-off from direct reports. I just let them go at it. Since then we’ve moved to agile development environment and are applying the technique to everything. In future would only do through change sprint. It is a big change I didn’t take it seriously enough.

I had a team of 3 project managing. You need a champion from every department to make sure you’re getting it right and to make sure what’s happening is communicated. It’s not something you can do without input from department heads
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Alternatives Considered

PiiQ by Cornerstone

Lesson.ly has been great to work with but it is a very clear and simple, user-friendly system that anyone can pick up with very little training as it is self-explanatory. It also has a great mobile interface and lots of different features that are easy to add for the admin but really impactful for the user.
Anonymous | TrustRadius Reviewer

Stella Connect

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

PiiQ by Cornerstone

  • It's tool and it's only as good as the person wielding it. The investment in PiiQ was accompanied by a quarterly cadence and manager feedback training. We feel like our employees are given regular feedback and bonuses are tied to objective accomplishment.
Anonymous | TrustRadius Reviewer

Stella Connect

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Screenshots

Pricing Details

PiiQ by Cornerstone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,000*

* per installation

PiiQ by Cornerstone Editions & Modules

Edition
PiiQ Performance$8.001
PiiQ Learning + Content & Performance$15.001
PiiQ Learning + Content$8.001
  1. per user per month
Additional Pricing Details

Stella Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stella Connect Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

PiiQ by Cornerstone
8.2
Stella Connect
10.0

Likelihood to Renew

PiiQ by Cornerstone
3.0
Stella Connect

Usability

PiiQ by Cornerstone
7.8
Stella Connect

Reliability and Availability

PiiQ by Cornerstone
10.0
Stella Connect

Performance

PiiQ by Cornerstone
7.0
Stella Connect

Support Rating

PiiQ by Cornerstone
8.1
Stella Connect
10.0

Online Training

PiiQ by Cornerstone
9.0
Stella Connect

Implementation Rating

PiiQ by Cornerstone
9.0
Stella Connect

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