Likelihood to Recommend Changing CRMs can be a very daunting proposition. Creatio's Support and Customer Success teams have been nothing short of fantastic as we recently navigated this change. The regular check-ins helped ensure we had the tools we needed to be successful. I do not have any programming background or experience. Creatio's low-code design has allowed me to implement the majority of changes very easily without additional third-party consultants. Some of the resource documents have not been updated to current versions of the software and/or would benefit from 'How to' videos for the novice user/administrator.
Read full review As a market employee, I frequently use SAP Signavio Process Transformation Suite to develop creative ideas and cutting-edge solution focuses. The application is very simple to use and provides a number of features that allow me to visually represent my thoughts and ideas. Particularly intriguing to me is the potential for real-time collaboration with clients and external partners. This greatly facilitates teamwork and enables quick response to changes or fresh ideas. Another benefit of SAP Signavio Process Transformation Suite is the large number of applications that can be integrated as well as the ability to directly transfer concepts, mental maps, and solution blueprints to presentations
Tomas Garcia Website Support Publicist & and Strategic Communication
Read full review Pros Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged. Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements. Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs. Read full review We primarily use SAP Signavio Process Transformation Suite to create UX designs and concepts as well as A/B test variants. Specifically, SAP Signavio Process Transformation Suite NOS serves as a design tool for our internal and external UX designers. We are able to communicate design ideas across all corporate directions. Read full review Cons More rapid availability of updated documentation as they move forward into the Quantum release and beyond Better out of the box support for SAS and Service Companies in general Would like to see some no-code options for fine tuning CSS on Freedom UI pages Read full review For businesses looking to improve their current business processes, I think SAP Signavio Process Transformation Suite is incredibly well-suited. In my opinion, SAP Signavio Process Transformation Suite excels in sectors with strict regulatory requirements. I think SAP Signavio Process Transformation Suite is the best option when teams from several departments must work together on process design or improvement initiatives because of its real-time collaboration capabilities. Read full review Likelihood to Renew We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.
Read full review Usability Because it is so easy to use and navigate through - even the most technophobic people in our company are using it on a regular basis. It is easy to change around and switch through different sections and keep neat and tidy.
Read full review Reliability and Availability Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.
Read full review Performance Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.
Read full review Support Rating The people at the Creatio offices world wide are very friendly, patience and always happy to help. I have a huge respect for them, especially the people that were based in the Ukraine. Still in these strange times they always keep the focus on the customer, where we would have totaly understanded it if it was any different. So huge compliments to the whole team, keep up the energy and the good work
Read full review very knowledable team
Read full review Online Training Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.
Read full review Implementation Rating The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.
Read full review Help with identifying where are the biggest drawbacks of processes in organization issues really are. SAP Signavio Process Transformation Suiten is a essential tool for any major corporation that is using SAP. It helps you understand business quickly. It Quickly connect to your SAP ERP application with automated integration and analytics.
Read full review Alternatives Considered The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With
Salesforce , unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
Read full review Business process management platform, Bizagi, is powerful but often too complex for smaller organizations. This is why our team opted for SAP Signavio, which offers simplicity and ease of use making it a more practical choice. SAP Signavio offers the right balance of features and scalability for our organization's needs.In addition, its user-friendly interface makes it easy for our team to work efficiently. Our team found that the user interface of SAP Signavio was more intuitive, leading to widespread adoption across different departments. It was a crucial factor that contributed to the success of the implementation.
Read full review Scalability I can see the promise of how it can be customized to other aspects of our business.
Read full review Return on Investment Communication between sales representatives, vendors, and customers helps improve sales. Automating the sales process has allowed us to land more deals via opportunity management tools. No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures. Touch Kulchan Associate Director - Digital Technology and Consumer Markets
Read full review With the help of Signavio, we are now much more operationally efficient, which saves money and makes better use of our resources. The software's emphasis on collaboration has encouraged innovation within our teams, resulting in original solutions and better project outputs. Compliance is crucial for our sector. We have lowered the danger of regulatory problems by maintaining stringent compliance standards with the aid of Signavio. Read full review ScreenShots SAP Signavio Process Transformation Suite Screenshots