Criterion HCM vs. PrismHR

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

PrismHR is well suited for running payroll and generating reports, managing employees, and creating a database with employee pay and benefit information. This wouldn’t be a learning and development platform or performance management system. It’s also not a great tool for automating data per department or financial dashboard. Lastly, I do not think previously it had a strong enough cyber security which is why there was a data breach. Thankfully sensitive information wasn’t compromised though.

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

• Reporting Structure
• Applicant Tracking
• User Friendly employee hiring
• User friendly employee management
• Billing and payroll for clients
• The search bar can find anything with keywords very quickly

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

• Claiming notifications are not on home page.
• Sometimes claiming are little difficult for the new users
• Regularization, shift change, week off change are little difficult.

We are changing to another payroll/HR vendor.

too many instances of errors, unable to access program/time sheets

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Had to continually repeat our information. Kept getting us confused with another client.

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

We previously used TriNet, ADP Total source, ADP Resource. PrismHR is more basic in design for both the manager and user. But in the end, it does the same work all these other platforms perform, but at a lesser cost which is better for the company as it saves us money so we can pass along savings to our employees.

• does not impact our ROI

• Too soon to tell