CrossKnowledge Learning Suite vs Infor Learning Management

• CrossKnowledge provides learning content across a wide array of subjects, and this content is delivered using various delivery methods (interactive e-learning, videos, reading material, activity journals, etc.)
• CrossKnowledge’s learning suite makes it easy to set up and roll out a highly customised learning management system.
• CrossKnowledge offers a mobile app that makes it easy to access both the learning management system as well as their learning content on the go.

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• Has lots of capabilities to track learning plans. One can set up a learning plan and track progress towards it.
• Coursework can vary by plan so it can cover technical work like skilled trades as well as business training courses.
• Single sign on was advertised so a user only needed to log into Infor once.

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• As a learning management system, CrossKnowledge’s backend is missing several key features for learning administrators
• It is immensely difficult to set up learning events and managing invitations to learners
• Reporting is extremely limited: you can only see the reports that CrossKnowledge seems necessary; you have very limited customisation options, and many of the basic reporting functions are simply impossible

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• There are several parts of the system that you can customize according to your needs. However when you need a new feature request, the approval/support process is quite complex
• Support for more global languages that customers request
• World wide support/sales structure. Their response time is usually very fast (less than 24 hours) but sometimes is good to have someone in the same timezone to talk (like in Asia for example)

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• It’s extremely difficult to evaluate ROI of a tool like CrossKnowledge, but it’s only been a little over a year since we rolled it out across the organisation and we’ve already made it part of our performance management system

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• It had good ROI in terms of the regulator compliance tracking for all the employees. This was quite cost effective as compared to the earlier process.
• This helped in creating and enabling lot of on-demand online training, which benefited the employees a lot.

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