What users are saying about
Crownpeak DXM
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Top Rated
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 51 reviews and ratings
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 46 reviews and ratings
Feature Set Ratings
Security

8.5
Crownpeak DXM
85%
Siteimprove
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 1/1 features
Crownpeak DXM ranks higher in 1/1 features
Role-based user permissions

8.5
85%
25 Ratings
N/A
0 Ratings
Platform & Infrastructure

7.6
Crownpeak DXM
76%
Siteimprove
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 2/2 features
Crownpeak DXM ranks higher in 2/2 features
API

7.5
75%
19 Ratings
N/A
0 Ratings
Internationalization / multi-language

7.7
77%
20 Ratings
N/A
0 Ratings
Web Content Creation

7.7
Crownpeak DXM
77%
Siteimprove
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 7/7 features
Crownpeak DXM ranks higher in 7/7 features
WYSIWYG editor

7.4
74%
26 Ratings
N/A
0 Ratings
Code quality / cleanliness

7.3
73%
26 Ratings
N/A
0 Ratings
Admin section

7.8
78%
25 Ratings
N/A
0 Ratings
Page templates

7.8
78%
27 Ratings
N/A
0 Ratings
Mobile optimization / responsive design

7.8
78%
25 Ratings
N/A
0 Ratings
Publishing workflow

8.1
81%
27 Ratings
N/A
0 Ratings
Form generator

7.6
76%
23 Ratings
N/A
0 Ratings
Web Content Management

7.6
Crownpeak DXM
76%
Siteimprove
Feature Set Not Supported
N/A
Crownpeak DXM ranks higher in 4/4 features
Crownpeak DXM ranks higher in 4/4 features
Content taxonomy

7.4
74%
25 Ratings
N/A
0 Ratings
SEO support

8.1
81%
24 Ratings
N/A
0 Ratings
Bulk management

7.8
78%
22 Ratings
N/A
0 Ratings
Availability / breadth of extensions

7.1
71%
21 Ratings
N/A
0 Ratings
Attribute Ratings
- Siteimprove is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

8.1
Crownpeak DXM
81%
30 Ratings
8.5
Siteimprove
85%
16 Ratings
Likelihood to Renew

8.9
Crownpeak DXM
89%
5 Ratings
Siteimprove
N/A
0 Ratings
Usability

8.0
Crownpeak DXM
80%
16 Ratings
Siteimprove
N/A
0 Ratings
Availability

8.6
Crownpeak DXM
86%
2 Ratings
Siteimprove
N/A
0 Ratings
Performance

8.2
Crownpeak DXM
82%
2 Ratings
Siteimprove
N/A
0 Ratings
Support Rating

8.1
Crownpeak DXM
81%
39 Ratings
9.3
Siteimprove
93%
10 Ratings
In-Person Training

9.1
Crownpeak DXM
91%
1 Rating
Siteimprove
N/A
0 Ratings
Online Training

8.2
Crownpeak DXM
82%
2 Ratings
Siteimprove
N/A
0 Ratings
Implementation Rating

8.4
Crownpeak DXM
84%
28 Ratings
Siteimprove
N/A
0 Ratings
Product Scalability

8.6
Crownpeak DXM
86%
2 Ratings
Siteimprove
N/A
0 Ratings
Likelihood to Recommend
Crownpeak DXM
Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
Global Chief Technology Officer
iCrossingMarketing & Advertising, 501-1000 employees
Siteimprove
I love the regular reports covering everything starting from quality assurance to accessibility to SEO are one of the most helpful features I have used so far in Siteimprove. I like how it regularly monitors the broken links on websites and shows where it exists.
IT Consultant
BoopinMarketing & Advertising, 51-200 employees
Pros
Crownpeak DXM
- Build & manage digital experiences without dependency on your IT team
- Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
- Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
Siteimprove
- Provides detailed information on where accessibility issues are located
- It provides great support in explaining what the accessibility error is
- Easy export of reports in multiple formats to share with anyone
- Can have unlimited users
- It weights the accessibility errors so you know which ones to tackle first
Web Accessibility Specialist/Developer
State of MissouriGovernment Administration, 501-1000 employees
Cons
Crownpeak DXM
- Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
- Integration with 3rd party digital asset management tools would be great.
- Smoother integration with source control would be nice.
Senior Director, Web Technologies
HealthgradesHospital & Health Care, 501-1000 employees
Siteimprove
- I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.
QA Lead
BlueModusInternet, 11-50 employees
Pricing Details
Crownpeak DXM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Siteimprove
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Crownpeak DXM
Crownpeak DXM 8.9
Based on 5 answers
None of our Crownpeak clients are currently thinking about replatforming.
Partner, Development Services
iMedia incInternet, 11-50 employees
Siteimprove
No score
No answers yet
No answers on this topic
Usability
Crownpeak DXM
Crownpeak DXM 8.0
Based on 16 answers
Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
Partner Development Manager
XTM InternationalComputer Software, 51-200 employees
Siteimprove
No score
No answers yet
No answers on this topic
Reliability and Availability
Crownpeak DXM
Crownpeak DXM 8.6
Based on 2 answers
We have never encountered any issues with the availability.
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
Siteimprove
No score
No answers yet
No answers on this topic
Performance
Crownpeak DXM
Crownpeak DXM 8.2
Based on 2 answers
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
Partner, Development Services
iMedia incInternet, 11-50 employees
Siteimprove
No score
No answers yet
No answers on this topic
Support Rating
Crownpeak DXM
Crownpeak DXM 8.1
Based on 39 answers
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
Enterprise Solutions Architect
Greater Than OneMarketing & Advertising, 51-200 employees
Siteimprove
Siteimprove 9.3
Based on 10 answers
I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.
QA Lead
BlueModusInternet, 11-50 employees
In-Person Training
Crownpeak DXM
Crownpeak DXM 9.1
Based on 1 answer
We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
Siteimprove
No score
No answers yet
No answers on this topic
Online Training
Crownpeak DXM
Crownpeak DXM 8.2
Based on 2 answers
My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
Partner, Development Services
iMedia incInternet, 11-50 employees
Siteimprove
No score
No answers yet
No answers on this topic
Implementation Rating
Crownpeak DXM
Crownpeak DXM 8.4
Based on 28 answers
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
Director
Renegade CommunicationMarketing & Advertising, 11-50 employees
Siteimprove
No score
No answers yet
No answers on this topic
Alternatives Considered
Crownpeak DXM
I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
Enterprise Marketing Manager
PTCComputer Software, 5001-10,000 employees
Siteimprove
Siteimprove provides richer features when it comes to how granular you can define policies and metrics for search engine optimization and content relevance. It is also much easier to set up and maintain the sites that you want to administer. However, pricing wise is more costly which can be a constraint for smaller organizations.

Verified User
Manager in Product Management
Information Technology & Services Company, 5001-10,000 employeesScalability
Crownpeak DXM
Crownpeak DXM 8.6
Based on 2 answers
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
Country Manager
NMQ DigitalInformation Technology & Services, 201-500 employees
Siteimprove
No score
No answers yet
No answers on this topic
Return on Investment
Crownpeak DXM
- I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
- It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
- It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.

Verified User
Employee in Engineering
Information Technology and Services Company, 11-50 employeesSiteimprove
- We used to have a lot of technical errors on our site, as some of the technical errors are hard to scan with an eye. Our rankings were not as good. Now we are a leader in content quality assurance in higher ed. We still have more areas to work on. We are not able to put a strategy for that.
Associate Web Producer
Creighton UniversityHigher Education, 5001-10,000 employees