CrunchTime! vs. Upserve, from Lightspeed

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrunchTime!
Score 7.1 out of 10
N/A
Crunchtime! is a restaurant management platform from the company of the same name in Boston, combining workforce & labor management with inventory, ordering, and recipe management.N/A
Upserve, from Lightspeed
Score 7.3 out of 10
N/A
Upserve POS, formerly Breadcrumb and now from Lightspeed since the December 2020 acquisition, is a point-of-sale software solution with features such as complete restaurant & bar management.
$59
per month ($60 per terminal)
Pricing
CrunchTime!Upserve, from Lightspeed
Editions & Modules
No answers on this topic
Core
$59
per month ($60 per terminal)
Pro
$199
per month ($50 per terminal)
Pro Plus
$359
per month ($40 per terminal)
Offerings
Pricing Offerings
CrunchTime!Upserve, from Lightspeed
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
CrunchTime!Upserve, from Lightspeed
Top Pros
Top Cons
User Ratings
CrunchTime!Upserve, from Lightspeed
Likelihood to Recommend
9.0
(1 ratings)
6.0
(24 ratings)
Usability
-
(0 ratings)
8.5
(3 ratings)
Support Rating
-
(0 ratings)
8.9
(17 ratings)
User Testimonials
CrunchTime!Upserve, from Lightspeed
Likelihood to Recommend
CrunchTime
CrunchTime! is well suited for non-franchised restaurant brands. When you have control of the end-user it makes deployment and use much easier. It is less suited for franchised restaurants because of the inability for the franchiser to require its use. Without end-user interaction some data points are not available. Some of the recent changes in the software have addressed this.
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Lightspeed
One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
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Pros
CrunchTime
  • The integration to our Vendors is well done allow us to place orders and monitor vendors for contract compliance.
  • The integration to our POS was simple which allows us to easily exchange data.
  • There update cadence is short and they are always releasing system improvements.
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Lightspeed
  • Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
  • Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
  • Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
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Cons
CrunchTime
  • Until recently we were unable to get accurate data from franchisees that are unwilling to use the product. That is changing with some new feature releases.
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Lightspeed
  • On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
  • On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
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Usability
CrunchTime
No answers on this topic
Lightspeed
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
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Support Rating
CrunchTime
No answers on this topic
Lightspeed
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
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Alternatives Considered
CrunchTime
We selected CrunchTime! many years ago because they were a relatively small company with a good product. We have grown with them. We have looked at competitors over the years and have not found a company that we would consider switching to.
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Lightspeed
Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
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Return on Investment
CrunchTime
  • The software has allowed us to maintain consistency of our products while helping to keep food cost down.
  • The software has allowed us to maintain quality and determine which stores are not properly executing our recipes which allows us to do customized training.
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Lightspeed
  • Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
  • Dramatically reduced server error
  • Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
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