CSG Field Service Management vs. Oracle Fusion Service
CSG Field Service Management vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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CSG Field Service Management | N/A | CSG Field Service Management provides field service management and automation tools that optimize technicians’ productivity and respect customers’ availability. This workforce solution aims to turn every aspect of field delivery, installation and service operations into a competitive advantage. | N/A | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CSG Field Service Management | Oracle Fusion Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CSG Field Service Management | Oracle Fusion Service | |
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Small Businesses | Method:CRM Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CSG Field Service Management | Oracle Fusion Service | |
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Likelihood to Recommend | - (0 ratings) | 6.1 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.6 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
CSG Field Service Management | Oracle Fusion Service | |
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Likelihood to Recommend | CSG No answers on this topic | Oracle |
Pros | CSG No answers on this topic | Oracle |
Cons | CSG No answers on this topic | Oracle |
Likelihood to Renew | CSG No answers on this topic | Oracle |
Usability | CSG No answers on this topic | Oracle |
Reliability and Availability | CSG No answers on this topic | Oracle |
Performance | CSG No answers on this topic | Oracle |
Support Rating | CSG No answers on this topic | Oracle |
In-Person Training | CSG No answers on this topic | Oracle |
Implementation Rating | CSG No answers on this topic | Oracle |
Alternatives Considered | CSG No answers on this topic | Oracle |
Scalability | CSG No answers on this topic | Oracle |
Return on Investment | CSG No answers on this topic | Oracle |
ScreenShots | Oracle Fusion Service Screenshots |