What users are saying about
10 Ratings
6 Ratings
10 Ratings
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Score 9.7 out of 100
6 Ratings
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Score 10 out of 100

Feature Set Ratings

    Security

    9.7

    Custify

    97%

    ShipperHQ

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    Role-based user permissions

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    9.7

    Custify

    97%

    ShipperHQ

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    API

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    9.4

    Custify

    94%

    ShipperHQ

    Feature Set Not Supported
    N/A
    Custify ranks higher in 2/2 features

    Product usage

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer Success Management

    9.6

    Custify

    96%

    ShipperHQ

    Feature Set Not Supported
    N/A
    Custify ranks higher in 6/6 features

    Sponsor tracking

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer profiles

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Automated workflow

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Internal collaboration

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer health scoring

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer segmentation

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    9.5

    Custify

    95%

    ShipperHQ

    Feature Set Not Supported
    N/A
    Custify ranks higher in 3/3 features

    Customer health trends

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Engagement analytics

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Dashboards

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Online Storefront

    Custify

    Feature Set Not Supported
    N/A
    10.0

    ShipperHQ

    100%
    ShipperHQ ranks higher in 1/1 features

    Website integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    eCommerce Business Management

    Custify

    Feature Set Not Supported
    N/A
    8.0

    ShipperHQ

    80%
    ShipperHQ ranks higher in 2/2 features

    Shipping

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Custom functionality

    N/A
    0 Ratings
    5.9
    59%
    2 Ratings

    Attribute Ratings

    • Custify is rated higher in 1 area: Likelihood to Recommend
    • Custify and ShipperHQ are tied in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    9.7

    Custify

    97%
    10 Ratings
    8.9

    ShipperHQ

    89%
    3 Ratings

    Likelihood to Renew

    Custify

    N/A
    0 Ratings
    10.0

    ShipperHQ

    100%
    1 Rating

    Usability

    8.0

    Custify

    80%
    1 Rating
    8.0

    ShipperHQ

    80%
    1 Rating

    Support Rating

    10.0

    Custify

    100%
    1 Rating
    10.0

    ShipperHQ

    100%
    2 Ratings

    Likelihood to Recommend

    Custify

    Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
    Read full review

    ShipperHQ (WebShopApps)

    ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
    Read full review

    Pros

    Custify

    • As many health scores as you want per account on one screen.
    • As many lifecycles as you want per account on one screen.
    • Lots of health history information per client on one screen.
    • Very easy usage for team collaboration.
    Read full review

    ShipperHQ (WebShopApps)

    • It is easy to batch process orders.
    • It quickly calculates rates to compare.
    • It is easy to keep track of orders for future review.
    Read full review

    Cons

    Custify

    • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
    • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
    Read full review

    ShipperHQ (WebShopApps)

    • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
    • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
    • I would also like to see the option for adding shipping rules if shipping management was integrated.
    Read full review

    Pricing Details

    Custify

    Starting Price

    Editions & Modules

    Custify editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ShipperHQ

      Starting Price

      $250.5 per month

      Editions & Modules

      ShipperHQ editions and modules pricing
      EditionModules
      Essentials Plan$100.001
      Standard Plan$250.002
      Pro Plan$400.003
      Enterprisecall for pricing4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $250.00

      Additional Details

      Pricing may vary per platform as feature availability can vary per platform.

      Likelihood to Renew

      Custify

      No answers on this topic

      ShipperHQ (WebShopApps)

      I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
      Read full review

      Usability

      Custify

      Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
      Read full review

      ShipperHQ (WebShopApps)

      I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
      Read full review

      Support Rating

      Custify

      Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
      Read full review

      ShipperHQ (WebShopApps)

      Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
      Read full review

      Alternatives Considered

      Custify

      This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
      Read full review

      ShipperHQ (WebShopApps)

      USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
      Read full review

      Return on Investment

      Custify

      • Positive impact on churn reduction.
      • Easy view of the customer onboarding progress.
      • Playbooks make contacting a specific group of clients very easy.
      Read full review

      ShipperHQ (WebShopApps)

      • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
      • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
      • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
      Read full review

      Screenshots

      Add comparison