CustomerSuccessBox vs. eGain
CustomerSuccessBox vs. eGain
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A |
CustomerSuccessBox | eGain | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | eGain | |
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Top Pros | No answers on this topic | |
Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerSuccessBox | eGain | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | eGain | |
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Likelihood to Recommend | 9.5 (15 ratings) | 7.0 (1 ratings) |
Usability | 9.3 (15 ratings) | - (0 ratings) |
Support Rating | 9.3 (15 ratings) | - (0 ratings) |
CustomerSuccessBox | eGain | |
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Likelihood to Recommend | Customer Success Box | eGain Corporation |
Pros | Customer Success Box | eGain Corporation |
Cons | Customer Success Box | eGain Corporation |
Usability | Customer Success Box | eGain Corporation No answers on this topic |
Support Rating | Customer Success Box | eGain Corporation No answers on this topic |
Alternatives Considered | Customer Success Box | eGain Corporation |
Return on Investment | Customer Success Box | eGain Corporation |
ScreenShots | CustomerSuccessBox Screenshots |