Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling…
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Dryfta
Score 3.0 out of 10
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Dryfta is and event
platform that is comprised of a free suite of applications that are designed to
collect event data and measure event ROI, sell tickets, build event websites,
launch mobile apps, engage and network attendees, retrieve and manage leads for
exhibitors with a unified CRM, segment attendees and create email campaigns,
create shareable real-time custom reports and more.
Cvent is very well-suited to companies that have more complex use-cases or configurations. Unless you have someone on staff who is very experienced with it, you'll definitely benefit from Cvent's professional services team. If you have really basic needs or only a few events per year, then Cvent probably isn't for you since there are tons of more budget-friendly platforms out there.
I can't provide a scenario where Dryfta could be well suited. I guess it's a matter of delivering what has been promised on time, and without having to invest thousands of hours in extra work, as it was in our case. If it worked properly it could be a good tool for any conference.
It has a lot of functionalities (website and administration) all included in the same platform. If it worked properly, it allows you to organise a conference paper-free.
Allowing more in depth paths for registration questions (i.e. drill-down questions as needed)
Hotel widget does not model in a user-friendly way, allowing for customer confusion and cumbersome work-arounds
Flex Email customization widgets need to integrate into the emails more smoothly and be able to customize to have the same look, feel, font of the written text. At this time it does not allow for the same level of customization.
Multilingual issues. Although it is advertised as multilingual, it didn’t really work as such. The many issues that popped up throughout the conference preparation were fixed little by little at a cost in time, from help desk emails and to struggles with the unfriendly UX.
Admin pages reloaded every time you clicked on a button (their developers seem to ignore Ajax technologies). It was time-consuming and required constant page searches.
Inflexibility in many of the supposed functionalities it offers.
Certificates were not modifiable nor custom when we had to send them (it was solved months after the conference finished when we were surprisingly contacted by the help desk).
Problems with the size of images to be displayed on the site, very small fonts and limited options to display content. We had to hire a professional developer in order to get a graphically consistent and presentable website.
Very poor mobile version. Too big margins, unreadable text, endless text blocks and lists, distorted pictures, etc.
Issues with the ordering of the authors’ names for different proposals (authorship being so important in research).
Fixed, inflexible fields in the contact sheets, speakers info, and so on.
Special character issues (due to Latin characters and other types used in linguistic research).
Not being able to include links in the HTML editor due to Dryfta's inadvertent decisions to block them.
Only one Superadmin user allowed to access the full functionalities of the platform, so we had to share it (consequently not knowing who did each action).
Problems with the generation of reports and the high complexity of their interface.
Some issues on the mandatory anonymity. The double-blind review process not fully respected due to unclear user info and options, with other issues coming up on the go such as unwanted info in automated notifications and messages in the Welcome dashboard.
Not being able to use the other payment methods on the platform because they were incompatible with the conference country.
Missing information and time wasted when creating events for sessions with info that already existed in the server that randomly failed to be selected. These issues were reported even with video proofs (help desk didn’t believe us), and were never solved. We had to repeat the same processes again and again, never knowing what was going on
We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost
Everything is very user-friendly, and even my less technologically inclined team members can utilize the platform. It did not require training since that is all included, which freed up a ton of time for our team. Since everything is easy to use, we are more open to adding other Cvent solutions.
Cvent does go down pretty frequently. And while it often doesn't impact day to day use usually, if it does go down at the wrong time, you may not be able to access very important event information when you need it. Usually outages do not last very long, but it could still be a very bad situation if this happens at the wrong moment
The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.
It was quick, that's all we can say. Quite a few times they sorted out the problems and issues. But, sadly, sometimes their answers were useless and irritating (not addressing the problem or simply ignoring it, "passing the buck"). In some cases, they pretended the problem didn't exist and we had to send them videos as proof. No response to that.
Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
The top reason I prefer Cvent Event Management over NetForum is the customer support. Our Account Manager and Customer Support Staff are in constant communication with us. They anticipate our needs and help us find the solutions. If we don't feel confident in a product, they loop in a specialist to provide training.
The overall performance was okay in the end, but it was due to our team's commitment and effort. Without that extra work, the results would have been awful.
