Cynergy Service Desk Software vs. Oracle Fusion Service
Cynergy Service Desk Software vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cynergy Service Desk Software | N/A | Cynergy is help desk software recently (2014) acquired by Epazz, Inc. | N/A | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
Cynergy Service Desk Software | Oracle Fusion Service | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cynergy Service Desk Software | Oracle Fusion Service | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Cynergy Service Desk Software | Oracle Fusion Service | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Cynergy Service Desk Software | Oracle Fusion Service | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cynergy Service Desk Software | Oracle Fusion Service | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 6.2 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.7 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Cynergy Service Desk Software | Oracle Fusion Service | |
---|---|---|
Likelihood to Recommend | Epazz, Inc No answers on this topic | Oracle |
Pros | Epazz, Inc No answers on this topic | Oracle |
Cons | Epazz, Inc No answers on this topic | Oracle |
Likelihood to Renew | Epazz, Inc No answers on this topic | Oracle |
Usability | Epazz, Inc No answers on this topic | Oracle |
Reliability and Availability | Epazz, Inc No answers on this topic | Oracle |
Performance | Epazz, Inc No answers on this topic | Oracle |
Support Rating | Epazz, Inc No answers on this topic | Oracle |
In-Person Training | Epazz, Inc No answers on this topic | Oracle |
Implementation Rating | Epazz, Inc No answers on this topic | Oracle |
Alternatives Considered | Epazz, Inc No answers on this topic | Oracle |
Scalability | Epazz, Inc No answers on this topic | Oracle |
Return on Investment | Epazz, Inc No answers on this topic | Oracle |
ScreenShots | Oracle Fusion Service Screenshots |