C-Zentrix Contact Center vs. Google Cloud Contact Center AI
C-Zentrix Contact Center vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
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C-Zentrix Contact Center | N/A | CZ Contact Centre, from C-Zentrix headquartered in Gurgaon, is available both on premise and on cloud. It is scalable and customisable to suit contact centers at businesses of all sizes, with different product suites made available to large enterprises, and smaller SMBs. | N/A | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
C-Zentrix Contact Center | Google Cloud Contact Center AI | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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C-Zentrix Contact Center | Google Cloud Contact Center AI | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C-Zentrix Contact Center | Google Cloud Contact Center AI | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
C-Zentrix Contact Center | Google Cloud Contact Center AI | |
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Likelihood to Recommend | C-Zentrix No answers on this topic | Google |
Pros | C-Zentrix No answers on this topic | Google |
Cons | C-Zentrix No answers on this topic | Google |
Likelihood to Renew | C-Zentrix No answers on this topic | Google |
Usability | C-Zentrix No answers on this topic | Google |
Alternatives Considered | C-Zentrix No answers on this topic | Google |
Return on Investment | C-Zentrix No answers on this topic | Google |
ScreenShots |