What users are saying about
94 Ratings
7 Ratings
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Kimble

I would score Kimble at an 8 for recommendation, but, truth be told, it would definitely vary depending on what department is using the system. Since we use Kimble throughout the entire organization, I can see the benefits it has in other departments. For example, our resourcing team has become more efficient in timesheet control and the delivery team more aware of their ongoing projects.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
6.7
Kimble
Organize and prioritize service tickets
Autotask PSA
8.2
Kimble
Expert directory
Autotask PSA
7.0
Kimble
Service restoration
Autotask PSA
3.3
Kimble
Self-service tools
Autotask PSA
6.6
Kimble
Subscription-based notifications
Autotask PSA
7.6
Kimble
ITSM collaboration and documentation
Autotask PSA
6.8
Kimble
ITSM reports and dashboards
Autotask PSA
7.5
Kimble

ITSM asset management

Autotask PSA
7.7
Kimble
Configuration mangement
Autotask PSA
7.7
Kimble
Asset management dashboard
Autotask PSA
7.3
Kimble
Policy and contract enforcement
Autotask PSA
8.2
Kimble

Change management

Autotask PSA
7.8
Kimble
Change requests repository
Autotask PSA
8.1
Kimble
Change calendar
Autotask PSA
6.5
Kimble
Service-level management
Autotask PSA
8.7
Kimble

Project Management

Autotask PSA
Kimble
7.8
Task Management
Autotask PSA
Kimble
7.0
Resource Management
Autotask PSA
Kimble
8.0
Scheduling
Autotask PSA
Kimble
8.0
Workflow Automation
Autotask PSA
Kimble
8.0
Team Collaboration
Autotask PSA
Kimble
8.0
Support for Agile Methodology
Autotask PSA
Kimble
6.0
Document Management
Autotask PSA
Kimble
6.0
Email integration
Autotask PSA
Kimble
7.0
Mobile Access
Autotask PSA
Kimble
8.0
Timesheet Tracking
Autotask PSA
Kimble
9.0
Change request and Case Management
Autotask PSA
Kimble
9.0
Budget and Expense Management
Autotask PSA
Kimble
9.0

Professional Services Automation

Autotask PSA
Kimble
7.3
Quotes/estimates
Autotask PSA
Kimble
8.0
Invoicing
Autotask PSA
Kimble
7.0
Project & financial reporting
Autotask PSA
Kimble
7.0
Integration with accounting software
Autotask PSA
Kimble
7.0

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Kimble

  • Operations, timesheets
  • Reporting
  • Project management
Anonymous | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Kimble

  • Not the most user friendly interface, a lot of data on many screens.
  • Navigation through different pages is not the smoothest process.
  • More user flexibility around reporting.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Kimble

No score
No answers yet
No answers on this topic

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Kimble

No score
No answers yet
No answers on this topic

Support Rating

Autotask PSA

Autotask PSA 8.4
Based on 8 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Kimble

No score
No answers yet
No answers on this topic

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Kimble

Prior to Kimble, we were using a system called Deltek Traffic Live. This system was sufficient in handling simple small data but was extremely not user-friendly. It required a lot of manual adjustments with exported data since we couldn't tailor the system to our business requirements. Kimble has offered us greater data accuracy, more flexibility, and wider visibility over a larger data set.
Anonymous | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Kimble

  • Return on Investment
  • Better accuracy of data
  • Effective and efficient process controls
Anonymous | TrustRadius Reviewer

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kimble

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Autotask PSA
9.5
Kimble
8.0

Likelihood to Renew

Autotask PSA
9.0
Kimble

Usability

Autotask PSA
9.0
Kimble

Support Rating

Autotask PSA
8.4
Kimble

Add comparison