Backupify vs. Veeam Backup for Microsoft 365

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

Users who accidentally deleted databases stored in their OneDrive were not able to recover them via Microsoft backup, so I used Veeam backup for Office 365 to recover the files needed for an important project. Veeam for Office 365 is great, and it is easy to recover lost Microsoft Teams files in a meeting.

Incentivized

• Restoration of files/emails.
• Searchable.
• Restore to another user.

Incentivized

• My CFO seemed to have lost a whole year of important emails. I simply restored them to his mailbox in a matter of minutes.
• An employee left the company but an issue came up with a quote this person sent out. I could search his mailbox and got the quote as well as all communications from that customer.
• It is nice to be able to search emails in various mailboxes without disturbing the user.
• It is also nice to go back in time. Say they deleted those emails last month I can go back years if needed.

Incentivized

• Improved UI.
• Improved Wizard to start initial sync.
• Improved search.

Incentivized

• Veeam Backup for Microsoft 365 isn't 'multi geo' aware - this means we have to manually select resources to back up depending on their geo-location.
• Veeam Backup for Microsoft 365 doesn't backup Private Channels users create in a Team - there are workarounds for this but it would be nice if this just worked.

Incentivized

Veeam Backup for Microsoft 365 just works so well and is so easy to use. I researched multiple options for Office 365 backup and none seemed to be as easy to setup and use as Veeam Backup for Microsoft 365 and the pricing was very comfortable to us. I can't imagine any reason why we would change away from Veeam Backup for Microsoft 365.

Incentivized

The functionality is very intuitive and easy to understand how to use the product. If anything, the information presented could be a little more verbose. I feel like it is lacking in the amount of information being shared regarding the backups compared to other products like Veeam Backup and Recovery.

Incentivized

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

Even though we are a small non-profit, support has always been there for help when needed. They are responsive and knowledgeable. If there are any shortcomings from Veeam for support, it is entirely on our end. With a small IT department, we easily get backlogged with projects.

Incentivized

Would have marked a 10 but the storage in AWS was very complicated. Would be nice to have more help/guidance connecting to external storage.

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

As I stated earlier, Veeam is a great solution that just works and isn’t super expensive like with Rubrik, Cohesity etc. however it is bring your own storage. Whether that’s disk or cloud. However as a result it doesn’t have quite as many add one and features as those other products. But it does backup great.

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized

• We use this tool to store our most sensitive Data safely where it's easy to get access while even offline mode.
• Streamlines our off boarding process for data retention by leveraging Veeam Backup for Microsoft 365.
• Flexible data storage either onsite or in the cloud. Which is very cost effective.