Desk.com (discontinued) vs. Dixa
Desk.com (discontinued) vs. Dixa
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Dixa | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user |
Desk.com (discontinued) | Dixa | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | All pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Dixa | |
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Top Pros |
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Top Cons |
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Desk.com (discontinued) | Dixa | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Dixa | |
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Likelihood to Recommend | 8.2 (38 ratings) | 9.3 (4 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Dixa | |
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Likelihood to Recommend | Discontinued Products | Dixa |
Pros | Discontinued Products | Dixa |
Cons | Discontinued Products | Dixa |
Likelihood to Renew | Discontinued Products | Dixa No answers on this topic |
Usability | Discontinued Products | Dixa No answers on this topic |
Reliability and Availability | Discontinued Products | Dixa No answers on this topic |
Performance | Discontinued Products | Dixa No answers on this topic |
Support Rating | Discontinued Products | Dixa No answers on this topic |
Implementation Rating | Discontinued Products | Dixa No answers on this topic |
Alternatives Considered | Discontinued Products | Dixa |
Return on Investment | Discontinued Products | Dixa |
ScreenShots | Desk.com (discontinued) Screenshots | Dixa Screenshots |