DeskXpand vs. SolarWinds Web Help Desk (WHD)
DeskXpand vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution expertsā¦ | N/A | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
DeskXpand | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $15 per user / month | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
DeskXpand | SolarWinds Web Help Desk (WHD) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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DeskXpand | SolarWinds Web Help Desk (WHD) | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskXpand | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Salesforce Service Cloud ScoreĀ 8.8Ā outĀ ofĀ 10 | Salesforce Service Cloud ScoreĀ 8.8Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskXpand | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
DeskXpand | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | DeskXpand No answers on this topic | SolarWinds |
Pros | DeskXpand No answers on this topic | SolarWinds |
Cons | DeskXpand No answers on this topic | SolarWinds |
Likelihood to Renew | DeskXpand No answers on this topic | SolarWinds |
Usability | DeskXpand No answers on this topic | SolarWinds |
Support Rating | DeskXpand No answers on this topic | SolarWinds |
Implementation Rating | DeskXpand No answers on this topic | SolarWinds |
Alternatives Considered | DeskXpand No answers on this topic | SolarWinds |
Return on Investment | DeskXpand No answers on this topic | SolarWinds |
ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots |