DialogTech vs. LeadsPedia

DialogTech is well suited for franchise business models for both the franchisor and franchisee. For the franchisor, we have great insight into all of the calls that are happening for all locations. We can see what channels are driving the most high-quality calls and where we are seeing areas of opportunity. We utilize this data to coach our franchisees and digital agencies on where to spend more digital dollars and where to pull back from.

Incentivized

Leadspedia is perfect for lead-gen campaigns. It makes tracking very simple. It's great for CPA,CPC and CPL campaigns. I've never tried using it for a CPV type campaign, so I'm not sure how it does with that

Incentivized

• It is reliable and never goes down.
• The reporting is simple to use and provides the right data.
• The customer service is great, they always answer the phone.

Incentivized

• LeadsPedia lives and breathes lead and call tracking. Few, if any, platforms do this better.
• LeadsPedia has integrations with several solution providers in the lead gen space, which facilitates lead validation and compliance.
• LeadsPedia's platform is incredibly feature rich, which gives end users plenty of optionality.

Incentivized

• Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
• Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting.

Incentivized

• I'd love to see LeadsPedia modernize its user interface. The UI already intuitive, but it looks a little outdated.
• I'd love to see LeadsPedia continue integrating with new solution provides in the marketplace. They've done this well, but they should continue these efforts.
• I'd love to see LeadsPedia build out a robust knowledgebase to educate end users on all of their features and functionality.

Incentivized

The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.

They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.

Incentivized

DialogTech has more pricing options. The onboarding process flows very smoothly and professionally. Their interface is very user-friendly and they offer continuous support via their communication channel and resources provided. The setup is very easy and fast to get going with. I am very content with their current solutions overall.

Incentivized

Previously, we had to use both CAKE and Invoca seperately. Cake for lead tracking, and Invoca for call tracking. Now we only have to use one platform, Leadspedia. It's much more user friendly, and makes campaign setup incredibly simple. Wish we would've switched to Leadspedia ages ago.

Incentivized

• Overall they offer a good service at a fair price
• Their reverse look-up fees are to high limiting the amount of call data collected

Incentivized

• It has centralized our entire program, and cut back on a lot of manual reporting

Incentivized