Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.
Dialpad and Ringcentral (along with most Cloud VOIP services) are all very similar now and the only difference is their unique approach to the interface. In most cases we would go with a brand that is well know or a common name among other institutions. Dialpad brings a sense …
Cost, breadth of services, customer support, flexibility in reporting and analytics, less downtime and more productivity. It has just about everything we need in a contact management software. The call center live dashboard is customizable, the call history is in real time …
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Chose Dialpad Ai Contact Center
I have only used one other product aside from Dialpad Contact Center; it was called "Office@Hand Phone-Ringcentral". It does not compare to Dialpad; it only has the main functionalities of an office phone.
Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is …
Vonage does have much more deeper integration with Salesforce (a ton) but, it is very hard to manager and use and needs dedicated resources to pull it off. It also doesn't have as many easily used features for agents.
Twilio is along the same lines of Vonage, but, offers a lot …
Dialpad contact center share a bunch of feature in just one application, using it in your smartphone, web browser, tablet, or even your smart TV, and yes, technically possible for you to open a web browser on any smart TV and start showing the real-time dashboard to your whole …
It's better in all ways possible. With Skype, we need to arrange the meeting and just discuss the problems in THAT meeting. With Dialpad, we can just write to each other the needs for that day and solve them immediately. It's a wonderful tool that im gonna keep using.
8x8 was one of the first systems that I used with virtual hosting. The downside of this, you still had to have a physical phone and still have to have a VPN to the office, as they had to have a relay to our location to connect to their servers.
We have a mix of Ai Contact Center and regular Departments in Dialpad Ai Contact Center - we mostly use the Ai Contact Center for our high-volume area or areas we need to keep track of in more detail. In our smaller clinics, with few staff, Ai Contact Center doesn't make sense to use to we have them setup as Departments instead.
If a department has a need for 5+ call centers, it is a bit more difficult to manager and report on.
Maybe a little more granuality in Agent help cards so it shows cards that are relevant to agents tenure. May have some agents that need certain help, where others wouldnt need it because of their experience
I cannot think of one single reason we would stop using Dialpad. There has been too much positive feedback from our staff as well as the ease of use and training for new hires is big incentive to renew. We've looked at other VoIP products and price versus feature set is overwhelmingly in favor of continuing to use Dialpad.
Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is user-friendly and provides real-time data to aid in decision-making processes.
The callback feature has saved clients a lot of hold time
The voicemail system has allowed cases to be handled properly by client's being able to leave a message for the proper agent
The Ai transcript feature has helped dozens of agents, as well as the company, avoid a lot of hassle, time, and lost money due to verifying conversations and information that normally would be much harder to confirm without it