Dialpad Ai Sales Center vs. Showpad Coach (LearnCore)

-I recommend Dialpad if you are in sales or Customer Service -Dialpad is great for any team or group as it does allow for not only individual feedback but great feedback and collaboration tools for a team -This is also a great tool for training and acclimating new employees -Overall, I believe Dialpad can be used in any industry

Incentivized

It is great for perfecting sales skills and ramping up new talent via a library of videos. It is also great for creating sales competitions. This gets everyone engaged on the specific exercise that the firm is looking to educate its employees on

Incentivized

• Speed of the messages that are sent are excellent!
• The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
• The saving of information so i dont have to retype everything over again

• Provides analytical metrics
• Ease of creating/loading content
• Support by their people

Incentivized

• The transcript of Voice intelligence AI works good but can be improved
• When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
• Sometimes I encountered Voice delay even when with good internet connection
• Rest everything seems fine. Dialpad has everything we need.

• LearnCore has lost videos that I have had my reps record. This is absolutely not acceptable.
• A couple months ago, you could not assign one employee to a specific exercise. You had a create a group.
• The platform is not as intuitive as one would think. Setting up an exercise is somewhat annoying.

Incentivized

We love using Dialpad and will continue to use it

I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.

Incentivized

Ease of use by learners and admins, pricing levels, multi-year contract discounts

Incentivized

• It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics
• I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues

• It has improved sales reps in becoming audible ready on different topics via lots of practice via LearnCore.
• It has made the job more interesting by employing competitions.
• It has made our reps more polished and client facing out in the field and has reduced ramp up time on new hires.

Incentivized