Dialpad Ai Sales Center

Dialpad Ai Sales Center

Dialpad Ai Sales Center

37 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Dialpad Ai Sales Center	Score 8.9 out of 10	N/A	Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to drive just-in-time coaching, and support for a range of headsets and phones. The product was launched in 2019.	N/A

Pricing

Dialpad Ai Sales Center

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Dialpad Ai Sales Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Dialpad Ai Sales Center
Considered Both Products	Dialpad Ai Sales Center Verified User Account Manager Chose Dialpad Ai Sales Center The mobile app was the reason we started looking away from RingCentral. The biggest issue I personally had with RingCentral was that inbound calls could really throw people off. If you were working in SFDC and you hadn't saved, an inbound call would erase all that work you had … Incentivized Helpful? KM Karly Mulligan Compliance Consultant Chose Dialpad Ai Sales Center I like Dialpad so much more than PB simply for its analytics and follow up notes. I also love how you can text clients through DP which in PB, you cannot do. The AI technology and communications with the user is something that is so beneficial to it's users and therefore, I … Incentivized Helpful? SC Sara Cordova csr Chose Dialpad Ai Sales Center Microsoft is not as fast or efficient as Dialpad Ai Sales Center is also the history on Microsoft isn't saved the same way. I think its harder for the normal person to find how to navigate Microsoft than it is Dialpad Ai Sales Center! we have both options here at the call … Helpful? ES Eddy Smith Customer Service Manager Chose Dialpad Ai Sales Center Dialpad Sell offers an amazing array of features for the price. Some of the products I evaluated were up to 10x the price of Dialpad Sell and lacked the voice intelligence features Helpful? Kailey Poore Acquisition and Market Research Analyst Chose Dialpad Ai Sales Center I chose Dialpad over RingCentral because the pricing was much better and the analytics go way more in depth. Implementation was a lot more robust and I feel Dialpad had way better customer service. Helpful? Verified User Strategist Chose Dialpad Ai Sales Center I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach. Incentivized Helpful? Verified User C-Level Executive Chose Dialpad Ai Sales Center Google Voice is more affordable but has fewer options for customization. We needed Dialpad Sell to be able to route calls appropriately and the price was better for our needs. Google Voice is great for a one-line, one-number account to have a business line on your same personal … Incentivized Helpful? RP Robert Powell VP of Business Development Chose Dialpad Ai Sales Center It's as good, but more cost effective. Incentivized Helpful? VJ Vidit Joshi Recruiter Chose Dialpad Ai Sales Center It is more appropriate to use and is better suited to my job than any other product. It has all the features of a caller app with other amazing integrations. I am a huge fan of how it summarises the conversation and I can always go back to a call and listen to something I want … Incentivized Helpful? Verified User Consultant Chose Dialpad Ai Sales Center Dialpad [Sell] has more offerings comparatively. Incentivized Helpful?
Top Pros	Pro Call routing Pro Call forwarding Pro Set up
Top Cons	Minus Missing functionality Minus Desktop app Minus Good internet

Features

Dialpad Ai Sales Center

Preview Dialer

Comparison of Preview Dialer features of Product A and Product B
	Dialpad Ai Sales Center 8.3 19 Ratings 16% above category average
Contact preview	8.418 Ratings
Dialer-CRM integration	8.615 Ratings
Call notes & tags	7.717 Ratings
Automatic call logging	8.418 Ratings

Core Dialer

Comparison of Core Dialer features of Product A and Product B
	Dialpad Ai Sales Center 8.0 19 Ratings 7% above category average
Outbound dialing	8.219 Ratings
Inbound routing	8.819 Ratings
Custom caller ID	5.218 Ratings
Click-to-call	8.617 Ratings
Recorded voicemail drop	8.617 Ratings
Dialer contact import	8.316 Ratings
Campaign & list management	8.314 Ratings

Call Follow-up and Quality Assurance

Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
	Dialpad Ai Sales Center 8.5 18 Ratings 14% above category average
Follow-up calls	8.716 Ratings
Dialer reporting & analytics	8.118 Ratings
Dialer compliance	8.715 Ratings

Best Alternatives
	Dialpad Ai Sales Center
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Revenue.io Score 8.5 out of 10
All Alternatives	View all alternatives

User Ratings
	Dialpad Ai Sales Center
Likelihood to Recommend	9.6 (21 ratings)
Likelihood to Renew	9.1 (1 ratings)

User Testimonials
	Dialpad Ai Sales Center
Likelihood to Recommend	Dialpad -I recommend Dialpad if you are in sales or Customer Service -Dialpad is great for any team or group as it does allow for not only individual feedback but great feedback and collaboration tools for a team -This is also a great tool for training and acclimating new employees -Overall, I believe Dialpad can be used in any industry Incentivized KM Karly Mulligan Compliance Consultant Read full review
Pros	Dialpad Speed of the messages that are sent are excellent! The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue The saving of information so i dont have to retype everything over again SC Sara Cordova csr Read full review
Cons	Dialpad The transcript of Voice intelligence AI works good but can be improved When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved Sometimes I encountered Voice delay even when with good internet connection Rest everything seems fine. Dialpad has everything we need. Ganga Kumar Talent Acquisition Associate Read full review
Likelihood to Renew	Dialpad We love using Dialpad and will continue to use it Ganga Kumar Talent Acquisition Associate Read full review
Alternatives Considered	Dialpad I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach. Incentivized Verified User Anonymous Read full review
Return on Investment	Dialpad It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues ES Eddy Smith Customer Service Manager Read full review
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