TrustRadius

Digital Samba vs. OpenText CX-E Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Digital Samba
Score 9.6 out of 10
N/A
Digital Samba is a video conferencing API and video calling SDK provider. Made and hosted in the European Union, it's GDPR-compliant and offers a secure video conferencing platform. It integrates with websites and different types of software, from health apps to event planning tools.
$9
per month
OpenText CX-E Voice
Score 8.3 out of 10
Small Businesses (1-50 employees)
OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
Pricing
Digital SambaOpenText CX-E Voice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Digital SambaOpenText CX-E Voice
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Digital SambaOpenText CX-E Voice
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Digital SambaOpenText CX-E Voice
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Digital Samba
10.0
1 Ratings
22% above category average
OpenText CX-E Voice
-
Ratings
High quality audio10.01 Ratings00 Ratings
Mobile support10.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Digital Samba
10.0
1 Ratings
19% above category average
OpenText CX-E Voice
-
Ratings
Calendar integration10.01 Ratings00 Ratings
Record meetings / events10.01 Ratings00 Ratings
Slideshows10.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Digital Samba
10.0
1 Ratings
17% above category average
OpenText CX-E Voice
-
Ratings
Audience polling10.01 Ratings00 Ratings
Q&A10.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Digital Samba
10.0
1 Ratings
17% above category average
OpenText CX-E Voice
-
Ratings
Participant roles & permissions10.01 Ratings00 Ratings
Confidential attendee list10.01 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Digital Samba
-
Ratings
OpenText CX-E Voice
9.3
2 Ratings
11% above category average
Agent dashboard00 Ratings10.02 Ratings
Validate callers00 Ratings10.02 Ratings
Outbound response00 Ratings10.02 Ratings
Call forwarding00 Ratings9.52 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.52 Ratings
Predictive dialing00 Ratings10.01 Ratings
Interactive voice response00 Ratings9.02 Ratings
REST APIs00 Ratings9.02 Ratings
Call scripts00 Ratings8.52 Ratings
Call tracking00 Ratings10.01 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Digital Samba
-
Ratings
OpenText CX-E Voice
8.9
2 Ratings
7% above category average
Inbound call routing00 Ratings10.02 Ratings
Omnichannel inbound routing00 Ratings10.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings9.01 Ratings
Historical reporting00 Ratings9.02 Ratings
Live reporting00 Ratings10.01 Ratings
Customer surveys00 Ratings8.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Digital SambaOpenText CX-E Voice
Small Businesses
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Meet
Google Meet
Score 8.3 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Digital SambaOpenText CX-E Voice
Likelihood to Recommend
10.0
(1 ratings)
8.2
(3 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Digital SambaOpenText CX-E Voice
Likelihood to Recommend
Digital Samba
Great for enterprise web conferencing
Verified User
Anonymous
Read full review
OpenText
When you have a small team, this works best. because you can't pay like a big organisation but still need the same features. OpenTeam brings us the best features of call-centre software, but at a cut price that we can afford and create revenue upon. This is an essential software, if anything.
Verified User
Anonymous
Read full review
Pros
Digital Samba
  • live streaming
  • white-lebeling
  • custom features
  • flexible pricing
  • recording
Verified User
Anonymous
Read full review
OpenText
  • Call Management
  • Simple
  • User friendly
Verified User
Anonymous
Read full review
Cons
Digital Samba
  • admin panel design
Verified User
Anonymous
Read full review
OpenText
  • Need more API integration and CRM integration.
AB
Amit Bernstein
Cyber security consultant
Read full review
Usability
Digital Samba
Samba Live is user friendly which is essential for our business
Verified User
Anonymous
Read full review
OpenText
No answers on this topic
Support Rating
Digital Samba
You can always count on getting the answer to your question when you need it
Verified User
Anonymous
Read full review
OpenText
No answers on this topic
Alternatives Considered
Digital Samba
Verified User
Anonymous
Read full review
OpenText
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
Verified User
Anonymous
Read full review
Return on Investment
Digital Samba
  • Brand awareness
  • Great user experience
Verified User
Anonymous
Read full review
OpenText
  • Supervision can work remotely.
  • We do not need to invest in new computer telephony.
  • Global employee can be connected to the same interface.
AB
Amit Bernstein
Cyber security consultant
Read full review
ScreenShots

OpenText CX-E Voice Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® Cloud allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® Cloud application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).