Directly vs. Exceed.ai by Genesys
Directly vs. Exceed.ai by Genesys
Product | Rating | Most Used By | Product Summary | Starting Price |
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Directly | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A | |
Exceed.ai by Genesys | N/A | Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features. | N/A |
Directly | Exceed.ai by Genesys | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Directly | Exceed.ai by Genesys | |
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Directly | Exceed.ai by Genesys | |
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Small Businesses | EZ Texting Score 8.9 out of 10 | ZoomInfo Chat Score 9.0 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Directly | Exceed.ai by Genesys | |
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Likelihood to Recommend | 7.0 (1 ratings) | 8.7 (16 ratings) |
Support Rating | - (0 ratings) | 10.0 (2 ratings) |
Directly | Exceed.ai by Genesys | |
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Likelihood to Recommend | Directly Software, Inc. | Genesys |
Pros | Directly Software, Inc. | Genesys |
Cons | Directly Software, Inc. | Genesys |
Support Rating | Directly Software, Inc. No answers on this topic | Genesys |
Alternatives Considered | Directly Software, Inc. | Genesys |
Return on Investment | Directly Software, Inc. | Genesys |
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