What users are saying about
10 Ratings
7 Ratings
10 Ratings
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Score 9 out of 100
7 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Discord

Discord is great for communication in the office. With everyone working remotely, it can be hard to lean over to tell someone about something you've been working on. We can use discord channels to communicate with a whole team or direct messaging to communicate with someone specifically on a particular issue. I have been using Discord for many years and have found it a valuable tool in all things communication-based.
Kyle Panackia | TrustRadius Reviewer

Opal

I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
Kenji Onozawa | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Discord
8.2
Opal
7.9
Task Management
Discord
9.5
Opal
9.1
Scheduling
Discord
9.5
Opal
9.1
Workflow Automation
Discord
5.0
Opal
9.1
Mobile Access
Discord
10.0
Opal
1.0
Search
Discord
8.0
Opal
9.1
Visual planning tools
Discord
7.0
Opal
9.1
Gantt Charts
Discord
Opal
9.1

Communication

Discord
6.6
Opal
6.1
Chat
Discord
10.0
Opal
4.5
Notifications
Discord
8.7
Opal
9.1
Discussions
Discord
10.0
Opal
4.5
Surveys
Discord
5.0
Opal
Internal knowledgebase
Discord
7.5
Opal
Integrates with GoToMeeting
Discord
4.0
Opal
Integrates with Gmail and Google Hangouts
Discord
4.0
Opal
Integrates with Outlook
Discord
4.0
Opal

File Sharing & Management

Discord
9.4
Opal
9.1
Versioning
Discord
9.3
Opal
9.1
Video files
Discord
10.0
Opal
9.1
Audio files
Discord
9.3
Opal
9.1
Document collaboration
Discord
10.0
Opal
9.1
Access control
Discord
9.5
Opal
9.1
Advanced security features
Discord
8.5
Opal
Integrates with Google Drive
Discord
10.0
Opal
Device sync
Discord
8.5
Opal

Pros

Discord

  • Organizes groups of people
  • Promoting ideas and strategies
  • Growing a brand
Alex Pegg | TrustRadius Reviewer

Opal

  • Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
  • Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
  • High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
Kelly Rigotti | TrustRadius Reviewer

Cons

Discord

  • Random call quality drops
  • Access to more emotes without paying
  • More color schemes
Josh Kim | TrustRadius Reviewer

Opal

  • No publishing capabilities, for the most part.
  • No analytics tie-ins.
  • Rather pricey.
  • Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.
Anonymous | TrustRadius Reviewer

Support Rating

Discord

Discord 9.3
Based on 3 answers
I have very rarely had an issue with Discord that I needed to contact support about, but when I have, support has been very quick about reaching back out to me and assisting me in resolving my issue. They read what you say and respond to it with intelligent and helpful responses. Nothing is more frustrating when you try communication with the support of a company and they don't actually read what you have to say or what your issue is. Luckily, Discord takes the time necessary to evaluate problems on an individual basis and assist you based on the problems you're facing.
Kyle Panackia | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Alternatives Considered

Discord

Discord is basically the version of Skype that you've always wanted. It makes it easy for you to chat with your friends, video call them, and make conference calls. It's a MUCH quicker system and does not seem to have such an impact on my hardware as well. Discord is doing things right when it comes to a chat system.
Josh Kim | TrustRadius Reviewer

Opal

You get for what you paid for. Opal has more features
Teena Thach | TrustRadius Reviewer

Return on Investment

Discord

  • It's a free service as a user so it's a great return on investment!
Alex Pegg | TrustRadius Reviewer

Opal

  • Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
  • Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
  • I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
Kenji Onozawa | TrustRadius Reviewer

Screenshots

Discord

Pricing Details

Discord

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Opal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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