Likelihood to Recommend Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
Read full review Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Read full review Pros Documentation Template Customization Read full review Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes. Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care. Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments. Read full review Cons [Onboarding] trainers and tech support do not know the program. [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono. DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone. [I] [had] absolutely no way of talking to tech support in person. [Tech] support tickets [are] unanswered. [They] do not know how to enroll providers to bill Medicare electronically. [There was] absolutely no accountability. [The] platform was constantly down [and was very frustrating]. [There was a] consistently, delayed submission. [Every] day, [I got] an email about a problem that they are working on. [Weekly] issues for platform [was] addressed for slowness. Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues]. [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout. [The] help browser [is] nonfunctional. [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason]. Read full review Difficult to find what you need. Almost impossible to correct mistakes. Multiple screens must be navigated to get to what you want. Read full review Likelihood to Renew DrChrono has resulted in revenue loss
Read full review Usability If you don't want to do anything custom, the platform is pretty easy to navigate.
Read full review You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
Read full review Reliability and Availability I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
Read full review Performance For the most part, the program slowness has not affected me directly.
Read full review Support Rating Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
Read full review A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
Read full review Online Training When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
Read full review Implementation Rating If you have used other EHR and programs, over time you will be able to self train for DrChrono
Read full review Alternatives Considered TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Read full review Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
Read full review Scalability The platform is often being worked on for slowness.
Read full review Return on Investment Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time. Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved. Negative: Lost time due to the platform being down or running slow. Negative: Slow claims processing. Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues. Read full review It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product. Employee satisfaction Efficiency Read full review ScreenShots