ebankIT Contact Center vs. LivePerson CTI Platform (Tenfold)
ebankIT Contact Center vs. LivePerson CTI Platform (Tenfold)
Product | Rating | Most Used By | Product Summary | Starting Price |
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ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A | |
LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ebankIT Contact Center | LivePerson CTI Platform (Tenfold) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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ebankIT Contact Center | LivePerson CTI Platform (Tenfold) | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ebankIT Contact Center | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (64 ratings) |
ebankIT Contact Center | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | ebankIT No answers on this topic | LivePerson |
Pros | ebankIT No answers on this topic | LivePerson |
Cons | ebankIT No answers on this topic | LivePerson |
Alternatives Considered | ebankIT No answers on this topic | LivePerson |
Return on Investment | ebankIT No answers on this topic | LivePerson |
ScreenShots | LivePerson CTI Platform (Tenfold) Screenshots |