Edsby vs. Blackbaud Education Management Solutions

I use only Edsby - I have no use for a google classroom as well as an Edsby page. I try to convince and how teachers how easy it is to use only one system

A good, and constantly improving solution for private schools. I don't know that a lot of its functionality would be well suited to public schools, but maybe? The integration with other Blackbaud software is a huge plus for us, as we have several of their other products including their flagship Raiser's Edge. Smaller schools may not need the sophistication of Blackbaud solutions, and it is not an inexpensive option.

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• It has a home page viewable by students in which there is a Journal space. Teachers can post reminders for example for homework or upcoming events.
• EDSBY has a place where one can create Folders or Unit Assessments which students can access and if need be print themselves a copy of the assessment. These folders can be used for different unit work or for something that is used throughout the semester. For instance, information on The Writing Process is in a folder, as are major assessments.
• It's easy to set up the Grade Book because of the automatic choices that are offered for semester work and culminating work. Weights can be edited and categories of assessment can be changed quickly, if needed.
• If you have a problem, you can ask for help from someone in the school or in the system who knows about the program, or you can send a message to EDSBY, and they are very quick in replying with a fix.

• Seamless integration between the LMS, EMS and SIS modules
• Real-time, effective chat support helps me not only with urgent needs but also to work through possibilities for increasing how we use the product.
• Feature upgrades monthly that respond to voiced needs from users

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• Edsby could make the sorting and collecting of information such as attendance easier.
• Enhancements to the messaging system are needed - sorting into folders, searching, etc.

• Forms - lack of conditional questions
• Gradebook -lack of links to assignments
• Not being able to customize displays, for example, Grading tab - we just finished 1st semester and teachers could only see the current quarter but not the 1st one which is still part of the first semester. Lack of customization in assessments.
• Scheduling- even though re-running generating schedules, we're still getting a high number of unscheduled students. Lack of being able to limit the number of scheduled classes in a row for teachers.

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It is a solid product. We have some issues with the capabilities of the website building components and the out dated technology behind its communications software but overall Blackbaud Education Management Software services to combine numerous functions into one product.

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The user interface is widely modelled on a web 2.0 design (e.g. Facebook). This is not a criticism per se, as it makes moving around the site very easy and familiar. The mobile site is also very well designed, it makes good use of space and is also easy to navigate.

Blackbaud EMS is very usable from my perspective. I am a power user and get lots of valuable functionality. It is, however, a complex system. Sometimes necessarily complex to accommodate flexibility for diverse customer needs. Some complexity seems unnecessary and/or hold-over functionality from earlier versions; nice to see this type being evolved away from over time. It is valuable to receive regular updates to the system along with good release notes of what changed and notices of significant changes in advance.

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Decent support however the chat feature can take a great amount of time out of the workday. If for instance you are waiting for someone to respond in the chat and there is a fire drill, if you are not responding within a few minutes, you are disconnected and have to start all over again. It would be great if you could submit your problem and then whoever has the most experience, can respond. The training in the Blackbaud University is good but also time-consuming - a 3 hr training in the middle of a workday is a lot to ask. I like the 90-minute sessions. It would also be great to offer a shorter webinar to update on any changes implemented. Other than the email I subscribed to, there is no information on how these updates actually work.

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Edsby and Google Classroom are two entirely different services, yet they can be used together with increased learning effectiveness as the result. When used in tandem, they combine the best features of both platforms and blend them together to get the best learning platform possible.

Blackbaud K-12 is very similar. I feel like I would be trading one set of issues for another so it's kind of a wash. We are very much hooked into the Blackbaud website with our Google SSO, SmartTuition, and Schooldoc integrations. It would be difficult for us to transition. That is the main reason I haven't really entertained other web firms.

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• Better customer service, in the sense that students know clearly what they need to do, and when they need to do it.
• Better customer service, in that it is easier for teachers to contact parents, with the lap top in front of them and all the relevant data on student progress or lack thereof in front of them.
• Better customer service, in that students can email the teacher directly through EDSBY to ask a question or see clarification, or make a request.

• Negative - The rollout is brutal. Blackbaud said it could happen in 6 months, but that is definitely not a reality. It will take well over a year, and one complete school cycle to actually integrate everything correctly.
• Positive - The amount of time saved in data processing has allowed our office to become more involved in other areas of the school.
• Positive - The ease of having everything in [one] place, from inquiry to application to contracts and course registration, has been a HUGE benefit to our applicants and their families.

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Invited by TrustRadius (TR) on Vendor's Behalf

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