Likelihood to Recommend It is great and collecting information and keeping it all in one place. But once you go outside of their scope it requires a lot of outside programming that quickly adds up. It's hard to find a good, reliable developer for this software so once you do find one you hang on to them. There is a very steep learning curve, but I would suspect that for any new CRM that you bring on
Read full review I think normally, in my day-to-day, I have to navigate multiple screens or reach max GUI sessions fast, a multi-tab, or a way not to lose or manage multiple views. This would help me, as a dev/tester, navigate through processes faster.
Read full review Pros Collecting information and putting it into a concise place Creating forms for use on our website to collect user information Differentiating between different user types and knowing where they are in the funnel Read full review Provide reliable information about the shipments. Gain visibility of the material a long of the supply chain. Monitor the carrier performance. Read full review Cons We don't necessarily think that what the sales team promised us has been delivered. There are some features we thought we'd have that require hours of outside programming The forms that we create for the website would be nice to have more control over the look and feel Creating nice looking emails in ellucian is very cumbersome. It's definitely a far cry from a drag and drop like mail chimp or delivra Read full review Program can not be easily manipulated to make results false. Customization is very costly and limited. Difficult to handle large amount of data. Read full review Alternatives Considered It is about right on par with the marketing stuff that
Salesforce had. If you want to use it for email marketing it's only good for very simply designed email campaigns. But the scheduling of these campaigns is pretty painless and does a very good job. It has combined many other software packages that we were using into one place which is nice, but if you need to go outside the box of how they have things set up it will cost you a lot to do some custom development.
Read full review SAP Enterprise Portal has a very similar feature set to other systems, but the interface is simple and the cost is reasonable. We had quotes provided from
Salesforce and other providers, but they did not meet out budgetary requirements or offer features that were different enough to warrant the extra cost. SAP fit the bill for us.
Read full review Return on Investment It has turned out to be much more expensive to get what we want than we thought There is a lot of customizing for our institution so the dollar cost will not be seen anytime soon It has helped bring everything into one place, but that has taken many hours of training for a lot of our staff just to get up to speed. Read full review Lower cost of implementation. Is the best for inventory management that allows you to know the real state of your material. Mobile application for SAP B1 is beneficial for approvals on the road and no need to be present on a system. Read full review ScreenShots