Emplifi Service Cloud vs. Verint Voice of the Customer
Emplifi Service Cloud vs. Verint Voice of the Customer
Product | Rating | Most Used By | Product Summary | Starting Price |
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Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A | |
Verint Voice of the Customer | N/A | Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. | N/A |
Emplifi Service Cloud | Verint Voice of the Customer | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Emplifi Service Cloud | Verint Voice of the Customer | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Emplifi Service Cloud | Verint Voice of the Customer | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Emplifi Service Cloud | Verint Voice of the Customer | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (8 ratings) |
Likelihood to Renew | - (0 ratings) | 9.7 (2 ratings) |
Usability | - (0 ratings) | 8.6 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (3 ratings) |
Emplifi Service Cloud | Verint Voice of the Customer | |
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Likelihood to Recommend | Emplifi Inc No answers on this topic | Verint |
Pros | Emplifi Inc No answers on this topic | Verint |
Cons | Emplifi Inc No answers on this topic | Verint |
Likelihood to Renew | Emplifi Inc No answers on this topic | Verint |
Usability | Emplifi Inc No answers on this topic | Verint |
Support Rating | Emplifi Inc No answers on this topic | Verint |
Alternatives Considered | Emplifi Inc No answers on this topic | Verint |
Return on Investment | Emplifi Inc No answers on this topic | Verint |
ScreenShots | Emplifi Service Cloud Screenshots |