Enreach Contact vs. Google Cloud Contact Center AI
Enreach Contact vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Enreach Contact | N/A | Enreach is a unified communications provider supplying over 2 million users with technology, with solutions that include business phone systems, broadband, mobiles, lines and calls and IT other solutions. Enreach Contact is a contact center solution offering a cloud based phone system. | N/A | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
Enreach Contact | Google Cloud Contact Center AI | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Enreach Contact | Google Cloud Contact Center AI | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Enreach Contact | Google Cloud Contact Center AI | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Enreach Contact | Google Cloud Contact Center AI | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Enreach Contact | Google Cloud Contact Center AI | |
---|---|---|
Likelihood to Recommend | Enreach UK Ltd No answers on this topic | Google |
Pros | Enreach UK Ltd No answers on this topic | Google |
Cons | Enreach UK Ltd No answers on this topic | Google |
Likelihood to Renew | Enreach UK Ltd No answers on this topic | Google |
Usability | Enreach UK Ltd No answers on this topic | Google |
Alternatives Considered | Enreach UK Ltd No answers on this topic | Google |
Return on Investment | Enreach UK Ltd No answers on this topic | Google |
ScreenShots |