Enterprise Hive vs. ServiceNow Customer Service Management
Enterprise Hive vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Enterprise Hive | N/A | Enterprise Hive is a community management software solution offered by Enterprise Hive, LLC. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Enterprise Hive | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Enterprise Hive | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Enterprise Hive | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Experience Cloud Score 8.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Enterprise Hive | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Enterprise Hive | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Enterprise Hive, LLC No answers on this topic | ServiceNow |
Pros | Enterprise Hive, LLC No answers on this topic | ServiceNow |
Cons | Enterprise Hive, LLC No answers on this topic | ServiceNow |
Usability | Enterprise Hive, LLC No answers on this topic | ServiceNow |
Support Rating | Enterprise Hive, LLC No answers on this topic | ServiceNow |
Alternatives Considered | Enterprise Hive, LLC No answers on this topic | ServiceNow |
Return on Investment | Enterprise Hive, LLC No answers on this topic | ServiceNow |
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