Everbridge IT Alerting vs. OpsGenie

Targeting people (or their SIM cards to be specific) in a specific area and warning them about a hazard in their neighbourhood is the intended use, and it executes that perfectly. In addition we have implemented the traveller alert where we can send messages to all Icelandic SIM cards present inside another Country (another Country code), and send them messages about f.ex. terrorist attack and provide guidelines about where they shoud seek assistance if needed. A slight minus here is that you can only address entire countries, where it might be useful to have next level of area codes.

Incentivized

Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.

Incentivized

• Notifying through all the possible way like sms,mail and call.
• Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
• Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
• Here you can schedule for on-call engineers

Incentivized

• OpsGenie New Jira design has made it difficult for those not familiar with that style.
• OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.

Incentivized

I would really like to have easier reporting. What warnings were issued, when, and received by how many, by operator or area etc..

Incentivized

The support team has been very supportive, but there is only so much they can do, and of course sometimes things take a bit too long for my impatience.

Incentivized

They are fully available at all times via chat, phone, or email and follow up thoroughly.

Incentivized

I have reviewed quite a few at conferences, but none to the depth of installation and use.

Incentivized

We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan

Incentivized

• The government has the duty to equip itself with a mechanism to warn its people. It has allocated that duty to us, and we have chosen Everbridge to provide us the tool for that duty. It is very well suited to fulfill that role.

Incentivized

• Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
• We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.

Incentivized