ReachOut Suite vs. Oracle Fusion Service
ReachOut Suite vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
ReachOut Suite | N/A | ReachOut Suite is a cloud-based end-to-end field service management software built for service companies to optimize and coordinate their entire field operations. Presented by the vendor as easy to use and packed with features, they say the ReachOut Suite lets field service managers and technicians perform their jobs faster and more efficiently. It is designed so users can… | $9 per month per user | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
ReachOut Suite | Oracle Fusion Service | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ReachOut Suite | Oracle Fusion Service | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
ReachOut Suite | Oracle Fusion Service | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
ReachOut Suite | Oracle Fusion Service | |
---|---|---|
Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ReachOut Suite | Oracle Fusion Service | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 6.1 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.6 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
ReachOut Suite | Oracle Fusion Service | |
---|---|---|
Likelihood to Recommend | Fingent No answers on this topic | Oracle |
Pros | Fingent No answers on this topic | Oracle |
Cons | Fingent No answers on this topic | Oracle |
Likelihood to Renew | Fingent No answers on this topic | Oracle |
Usability | Fingent No answers on this topic | Oracle |
Reliability and Availability | Fingent No answers on this topic | Oracle |
Performance | Fingent No answers on this topic | Oracle |
Support Rating | Fingent No answers on this topic | Oracle |
In-Person Training | Fingent No answers on this topic | Oracle |
Implementation Rating | Fingent No answers on this topic | Oracle |
Alternatives Considered | Fingent No answers on this topic | Oracle |
Scalability | Fingent No answers on this topic | Oracle |
Return on Investment | Fingent No answers on this topic | Oracle |
ScreenShots | Oracle Fusion Service Screenshots |