Fireflies.ai vs. U-Assist

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fireflies.ai
Score 8.4 out of 10
N/A
Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice conversations.
$10
per month per user
U-Assist
Score 0.0 out of 10
N/A
U-Assist, from Uniphore, is a call recording and conversational intelligence tool. It aims to help contact center agents automate after call work (ACW) by providing call summaries and disposition notes. The vendor claims that U-Assist can help agents achieve benefits like reduced average call handle and waiting times, reduce manual errors, and improve CSAT and NPS scores.N/A
Pricing
Fireflies.aiU-Assist
Editions & Modules
Pro
$10
per month per user
Business
$19
per month per user
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
Fireflies.aiU-Assist
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Fireflies.aiU-Assist
Top Pros

No answers on this topic

Top Cons

No answers on this topic

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Fireflies.aiU-Assist
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Medium-sized Companies
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User Ratings
Fireflies.aiU-Assist
Likelihood to Recommend
9.2
(5 ratings)
-
(0 ratings)
User Testimonials
Fireflies.aiU-Assist
Likelihood to Recommend
Fireflies.ai
fireflies.ai is a Voice as a Service (VaaS) platform that enables developers to build and deploy voice-enabled applications without the need for professional services or the burden of deploying and managing their own voice engine. Absolutely seamless to add to your calls. Basic configuration and there you go. The interface is amazing. They've almost idiot-proofed their UI.
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Uniphore
No answers on this topic
Pros
Fireflies.ai
  • Helps in transcription & take notes.
  • Listening to the meeting is very easy.
  • Can be integrated into other various software.
  • They also provide the option to download the meeting and the option to like & dislike the recording.
  • And I love their soundbites features which I can use to highlight the specific part of the recording for future use.
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Uniphore
No answers on this topic
Cons
Fireflies.ai
  • The transcript accuracy can be improved.
  • The pricing is also kind of expensive.
  • No video recording which for the price should be included.
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Uniphore
No answers on this topic
Alternatives Considered
Fireflies.ai
I think Fireflies is easier to use than Gong. It may not have as many features (that I could tell, at least), but it was way quicker and easier to use.
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Uniphore
No answers on this topic
Return on Investment
Fireflies.ai
  • It has helped me keep the notes in more easier way.
  • And also helped me by keeping the recording and providing the transcription of the meeting.
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Uniphore
No answers on this topic
ScreenShots

Fireflies.ai Screenshots

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