Five9 Intelligent Virtual Agent vs. IBM watsonx Assistant

It works great in the pre-qualify area

Incentivized

We've only implemented this tool for HR, but it's been great so far. Of course, with any chatbot, it's only as good as your input, but we can see the benefits already. Automating responses to certain questions alleviates potentially wrong responses (human error). I would recommend testing out many questions before sending them to employees.

Incentivized

• pre qualify processing
• real time analytics
• scores calls quality

Incentivized

• Provides fast and accurate responses to our customers.
• Learns and adapts, continually improving its responses and recommendations as it interacts with customers.
• Integrates seamlessly with our internal systems and databases.
• We can customize and adjust the virtual assistant's responses and recommendations to suit our customers' specific needs.
• It provides valuable information about our customers' needs and preferences.

Incentivized

• more training would be good
• documentation and case study materia;

Incentivized

• Watson Assistant requires some improvement in the way it deals with multimedia content when displayed on the assistant. As of now, IBM Watson Assistant has issues displaying technical diagrams on a small chat window. This is definitely something that needs some improvement.
• It is sometimes hard and time-consuming to create some advanced actions while creating the virtual assistant so I suggest that the IBM Watson Assistant development team would work on creating sample templates for some simple to advanced actions according to industry to help kick-start the process of creating the initial virtual assistant.
• IBM Watson Assistant is great, but it is not magic on its own; it requires more extensions which, in my opinion, are very limited to a few possibilities. Enhancing the extensions with other products, including open-source solutions, ought to be a priority for the Watson Assistant development team.

Incentivized

Currently we are using to develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library.

Incentivized

IBM Watson assistant has come a long way in last few years, and is handling the generative AI chatbot building really well. It is of immense importance to sales strategists like me who are average in coding but have real world cases of lead qualification for sales. IBM Watson is also very intuitively designed with the amazing drag and drop feature. Testing is easy, deployment is pretty straightforward. I could have worked with a little more sales support, but then the whole point of making a conversational AI chatbot is to reduce the sales support intervention - so I guess I will live with that

Incentivized

To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.

Incentivized

We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).

Incentivized

Excellent course material.

Incentivized

Overall the implementation was simple.

Incentivized

It does an excellent cost-effective job

Incentivized

IBM Watson Assistant provides a highly intuitive and user-friendly interface, making it accessible to non-technical users to easily create and deploy conversational agents. Additionally, being a cloud-based platform, it eliminates the need for manual retraining of the bot after each modification, saving time and resources for businesses. This combination of user-friendliness and automation makes watsonx Assistant an ideal choice for building conversational agents at scale.

Incentivized

To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.

Incentivized

Over All good

Incentivized

• pre qualify process is big
• real time analytics are great

Incentivized

• By automating tasks that would otherwise require human intervention, organizations may achieve cost savings in terms of labor, especially for handling large volumes of routine inquiries.
• Virtual assistants can handle a large number of simultaneous interactions, making them scalable to accommodate growing customer bases and increasing workloads without a linear increase in staffing.

Incentivized