Five9 WFO vs. Verint Monet
Five9 WFO vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
Five9 WFO | Verint Monet | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Five9 WFO | Verint Monet | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Five9 WFO | Verint Monet | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 WFO | Verint Monet | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (2 ratings) |
Usability | - (0 ratings) | 3.0 (1 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
Five9 WFO | Verint Monet | |
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Likelihood to Recommend | Five9 No answers on this topic | Verint |
Pros | Five9 No answers on this topic | Verint |
Cons | Five9 No answers on this topic | Verint |
Likelihood to Renew | Five9 No answers on this topic | Verint |
Usability | Five9 No answers on this topic | Verint |
Support Rating | Five9 No answers on this topic | Verint |
Alternatives Considered | Five9 No answers on this topic | Verint |
Return on Investment | Five9 No answers on this topic | Verint |
ScreenShots |