FocalScope vs. SolarWinds Web Help Desk (WHD)
FocalScope vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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FocalScope | N/A | FocalScope is web-based help desk software. It includes email ticketing and live chat features for providing customer support, as well as surveys and a self-help knowledge base/FAQ. FocalScope can support multilevel SLAs and escalations. It also has a telephony integration for call center support. The system is available as Cloud solution as well as an in-house solution. Pricing: The Starter package for home businesses and startups costs $20/agent/month, and worksā¦ | $20 per month | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
FocalScope | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
FocalScope | SolarWinds Web Help Desk (WHD) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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FocalScope | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Salesforce Service Cloud ScoreĀ 8.7Ā outĀ ofĀ 10 | Salesforce Service Cloud ScoreĀ 8.7Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
FocalScope | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
FocalScope | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | FocalScope No answers on this topic | SolarWinds |
Pros | FocalScope No answers on this topic | SolarWinds |
Cons | FocalScope No answers on this topic | SolarWinds |
Likelihood to Renew | FocalScope No answers on this topic | SolarWinds |
Usability | FocalScope No answers on this topic | SolarWinds |
Support Rating | FocalScope No answers on this topic | SolarWinds |
Implementation Rating | FocalScope No answers on this topic | SolarWinds |
Alternatives Considered | FocalScope No answers on this topic | SolarWinds |
Return on Investment | FocalScope No answers on this topic | SolarWinds |
ScreenShots | FocalScope Screenshots | SolarWinds Web Help Desk (WHD) Screenshots |