FocalScope vs. Spiceworks Help Desk
FocalScope vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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FocalScope | N/A | FocalScope is web-based help desk software. It includes email ticketing and live chat features for providing customer support, as well as surveys and a self-help knowledge base/FAQ. FocalScope can support multilevel SLAs and escalations. It also has a telephony integration for call center support. The system is available as Cloud solution as well as an in-house solution. Pricing: The Starter package for home businesses and startups costs $20/agent/month, and works… | $20 per month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
FocalScope | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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FocalScope | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
FocalScope | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
FocalScope | Spiceworks Help Desk | |
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Likelihood to Recommend | FocalScope No answers on this topic | Spiceworks Ziff Davis |
Pros | FocalScope No answers on this topic | Spiceworks Ziff Davis |
Cons | FocalScope No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | FocalScope No answers on this topic | Spiceworks Ziff Davis |
Usability | FocalScope No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | FocalScope No answers on this topic | Spiceworks Ziff Davis |
Support Rating | FocalScope No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | FocalScope No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | FocalScope No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | FocalScope No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | FocalScope Screenshots |