Freddy AI for CX vs. ZoomInfo Chat
Freddy AI for CX vs. ZoomInfo Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
ZoomInfo Chat | N/A | ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors. | N/A |
Freddy AI for CX | ZoomInfo Chat | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freddy AI for CX | ZoomInfo Chat | |
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Top Pros |
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Freddy AI for CX | ZoomInfo Chat | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freddy AI for CX | ZoomInfo Chat | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (27 ratings) |
Support Rating | - (0 ratings) | 9.6 (8 ratings) |
Freddy AI for CX | ZoomInfo Chat | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | ZoomInfo |
Pros | Freshworks Inc No answers on this topic | ZoomInfo |
Cons | Freshworks Inc No answers on this topic | ZoomInfo |
Support Rating | Freshworks Inc No answers on this topic | ZoomInfo |
Alternatives Considered | Freshworks Inc No answers on this topic | ZoomInfo |
Return on Investment | Freshworks Inc No answers on this topic | ZoomInfo |
ScreenShots |